Description

Job Description:

• Learn and master check-in/check-out procedures.
• Assist with guest registration and resolve guest inquiries or issues.
• Ensure efficient room assignment and coordinate room reservations.
• Collaborate with housekeeping staff to maintain cleanliness and orderliness.
• Supervise room inspections to ensure high-quality standards are met.
• Assist in managing the housekeeping schedule and staffing.
• Assist in managing the restaurant, bar, or catering services.
• Gain experience in menu planning, pricing, and inventory management.
• Learn about food safety and hygiene regulations.
• Develop excellent customer service skills.
• Handle guest feedback and complaints professionally and proactively.
• Strive to enhance the overall guest experience.
• Participate in budgeting and cost control activities.
• Monitor revenue streams, expenses, and financial reports.
• Assist with the procurement and inventory management processes.
• Help in training and mentoring hotel staff.
• Assist in conducting performance evaluations and providing feedback.
• Learn about human resource policies and procedures.
• Ensure adherence to safety and security protocols.
• Assist with emergency response procedures and training.
• Participate in marketing initiatives and promotional activities.
• Learn about sales strategy and revenue optimization techniques.
• Assist with administrative tasks such as record-keeping and reporting.
• Support the General Manager in daily operations.

Requirements

• Specifically with comfort with potential employee interview, hire, termination, coaching and basic customer service skills.
• Knowledge of phone, email, HRIS, Google, LinkedIn Recruiter and meeting platform skills preferred but not required.
• Professionalism, organization, and project and people management skills ideal.
• Minimum two (2) years experience in recruitment or related area with familiarity in employment law.