Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Collaborate with department heads and stakeholders to identify training needs and objectives that align with overall company strategy.
• Design and develop engaging and effective training programs that focus on enhancing customer service, communication, and hospitality skills.
• Incorporate industry best practices and innovative training methodologies into program development.
• Facilitate training sessions for employees at various levels, including new hires and experienced staff.
• Provide opportunities for staff, management, and leadership to third party training or trainers.
• Communicate training schedules, expectations, and updates effectively to employees and management.
• Conduct interactive workshops, role-plays, and simulations to reinforce learning objectives.
• Provide constructive feedback and coaching to employees to foster continuous improvement.
• Maintain (utilize HRIS and other resources) and update training materials, manuals, and resources to ensure accuracy and relevance.
• Stay informed about industry trends and advancements in hospitality practices to incorporate into training content.
• Develop assessment tools and methodologies to measure the effectiveness of training programs.
• Analyze training feedback and performance metrics to identify areas for improvement and make necessary adjustments to training curriculum.
• Report training analysis and metrics to Executive Team to support data driven decisions regarding career pathing and compensation management as they result to internal growth.

Requirements

• Proven experience in hospitality training and development, preferably in a corporate setting.
• Strong understanding of customer service principles and hospitality industry standards.
• Excellent communication, presentation, and interpersonal skills. 
• Public Speaking Excellence
• Innovative, Motivating and Positive Approach to Learning
• Business Intelligence
• Ability to Communicate Effectively
• Time Management
• Adaptable to Entrepreneurial Culture
• Solution Minded
• Excel in Team Environment
• Established relationships to outside training resources such as Forbes, Disney, etc.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Microsoft Office Suite and learning management systems.
• Certification in training and development (e.g., CPTD, ATD) is a plus.
• Knowledge of various video and other interactive technologies to integrate into current training platform.
• Bachelor’s degree in Hospitality Management, Business Administration, or related field