Service Calls and System Diagnostic / New System Installations:

• Continuously pursue better by conducting thorough inspections and diagnostic tests on plumbing systems.

• Utilize advanced testing equipment to pinpoint complex problems efficiently.

• Collaborate with other departments for the installation of new equipment, always striving for improvement.

Repairs and Maintenance:

• Treat people right by performing skilled and complex repairs or maintenance, ensuring compliance with safety regulations and quality standards.

• Recommend appropriate solutions to enhance system performance and reliability, always keeping the customer's best interest in mind.

Customer Communication:

• Interact with customers professionally, explaining repair options, providing estimates, and addressing concerns with empathy.

• Educate customers on the benefits of regular maintenance and energy-efficient upgrades, fostering a relationship built on trust.

Parts and Inventory Management:

• Do things well by maintaining proper inventory levels of equipment, tools, and parts for repairs.

• Coordinate with warehouse teams to order necessary supplies and maintain accurate records, ensuring efficiency and excellence.

Safety Compliance:

• Adhere to all safety protocols and guidelines, prioritizing the safety of clients, colleagues, and oneself.

• Wear appropriate personal protective equipment (PPE) and follow safety procedures meticulously, ensuring a safe working environment for all.

Documentation:

• Always pursue better documentation practices by accurately documenting service activities using company-provided systems and tools.

• Prepare detailed service reports for appropriate personnel and customers, aiming for transparency and excellence in communication.

Technical Expertise:

• Stay updated with industry trends, product developments, and best practices, always seeking to improve technical knowledge.

• Attend workshops and training sessions to enhance technical skills and knowledge, embodying a commitment to continuous improvement.

Licenses and Certifications:

• Pursue better by possessing and maintaining all required licenses and certifications.

• Provide copies of valid licenses and certifications upon request, demonstrating a commitment to professionalism and compliance.

Team Collaboration:

• Treat people right by fostering a collaborative environment and working with fellow technicians and other departments for effective communication and service delivery.

• Provide support to colleagues when needed, cultivating a positive and supportive team culture.

Billable Efficiency:

• Do things well by optimizing work processes and time management techniques to maximize billable hours.

• Collaborate with the dispatch team to plan efficient routes and minimize travel time, always striving for efficiency and excellence.