Primary Purpose: The Network Engineer is assigned to a team that is responsible for the network support for the entire computing environment including hardware procurement and deployment, tier 3 system support, project management of deployment and rehab projects, and assigned monitoring and management responsibilities. The role is a member of the IT shared services team that supports a portfolio of privately held companies.

Essential Functions and Requirements:

• Ensures Health & Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.
• Provides support for existing Cisco infrastructure deployments.
• Leads the design of the overall network layout, group wide.
• Monitors IOS versions and schedules updates as required.
• Designs, tests, and deploys Cisco configuration templates as required.
• Follows and updates process documentation as needed.
• Follows industry best standards to continuously improve network resiliency and performance.
• Documents configuration and monitors various aspects Cisco infrastructure.
• Supports ServiceDesk in resolving escalated tickets requiring specific technical knowledge.
• Provides tier 3 network troubleshooting and support, including on-call rotation, after-hours support.
• Travel up to 20%.
• Other duties as assigned.

Heritage believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent nor the company to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Education: Bachelor's degree in information technology or equivalent experience.

Experience: 5 years of CLI configuration experience with Cisco switches, routers, and ASA's required.

Requirements:

• Required Cisco Certifications:

o CCNA Security

o CCNA Routing and Switching

• 5 years' Experience in WAN technologies and routing protocols to include:

o MPLS

o BGP

o EIGRP

o OSPF

o DMVPN

• 5 years' Experience configuring Cisco ASA's for:

o IPSEC tunnels

o Cisco Fire POWER

o Client VPN

• Experience with Cisco ISE and SolarWinds platforms

Knowledge and Abilities: Comfortable providing support for remote locations. ITIL based service delivery for Incident Management, Change Management, Problem Management, Capacity Management, and Configuration Management. Experience identifying and resolving issues independently. Demonstrates a solid sense of accountability and sound personal judgment. Employs Think Plan Do Review critical thinking process for all tasks, large and small. Proven analytical and problem-solving skills with information systems. Courage to take initiative in unfamiliar or ambiguous circumstances. Ability to gain alignment with different clients and represent a common point of view across multiple stakeholders. Must be confident in building business partnerships with various business stakeholders. Excellent verbal and written communication. Regular and predictable attendance is an essential function of this job.

A post offer drug screen will be required.

EEO including disability/veteran