Front Desk/Client Relations Coordinator

ABOUT THIS POSITION
Dr. Mirela Cernaianu is a board-certified OB-gyn in Westlake Village who takes a holistic approach to women’s health, wellness and aesthetics. Dr. Cernaianu has earned recognition from patients and peers alike for her unique approach to hormones, vaginal health, lasers, injectables and non-invasive aesthetics.

Dr. Cernainu ‘s aim is to provide the best possible results for her patients by utilizing the most innovative advancements in women’s health, functional medicine, body contouring, and lasers.

This is an opportunity to learn and grow with highly skilled providers and a great team, and we hope to find that amazing candidate who shares our compassion and long-term goals. We also believe that success starts with the right culture and hiring people who love what they do, believe in teamwork, and understand the importance of ethical medical care. If the above sounds like it’s what you’ve been looking for, we’d love to hear from you!

JOB SUMMARY

The Front Desk/Client Relations Coordinator position represents Dr. Cernaianu and the Hera Health and Beauty brand. This person is responsible for creating a positive first and last impression with patients.

Running a smooth and efficient front office, greeting of all patients with a smile and enthusiasm, answering phone calls timely with a keen understanding of aesthetic procedures to ensure you can handle all questions/objections and book the patients for their upcoming appointments, including consultations. You will be responsible for contacting leads, scheduling, invoicing, upselling products, or retail, confirming all appointments, checking patients in and out and pre-booking their next appointment.

As the Front Office/Client Relations Coordinator you’ll also be responsible for educating clients about procedures, products, and Dr. Cernaianu’s unique value and expertise.

As part of our patient experience, you are responsible for the staging, cleanliness, and optics of the facility. The goal is to create a 5-star patient experience. To have strong work ethic and manage graciously the patient flow and experience throughout the office.

REQUIREMENTS

Punctuality

Dress professionally in accordance with our policy; business attire and/or scrubs.

Must be detail-oriented and have ability to multi-task

Must be an excellent team member who values teamwork and backs up team members

Extremely personable and like to work with people.

Ability to be efficient and productive in a fast-paced environment

Must have enthusiasm and possess excellent customer service skills

Enjoy working with people and possess a friendly and outgoing personality

Excellent communication, listening and computer skills

Must be a team player, take initiative to do what needs to be done

Communicate effectively and with respect

Transparency and solution oriented

EDUCATION AND EXPERIENCE

2-year college degree is preferred (or relevant work experience) Extensive customer service and healthcare experience One to two years of Aesthetics is ideal 2-3 years of sales experience preferred Must be experienced in Word, Excel, and other web-based portals and programs Must have excellent communication skills, both written and verbal Must be familiar with medical software Must be familiar with Apple computers and mobile devices Ability to work with a variety of customers, patients, and other healthcare providers in a diplomatic fashion

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Healthcare setting:

• Medical office
• Med spa
• Outpatient
• Private practice
• Telehealth

Medical specialties:

• Holistic Medicine
• Ob/Gyn
• Primary Care

Schedule:

• 8 hour shift

Application Question(s):

• Do you have experience in a medical office?

Experience:

• Medical office: 2 years (Required)

Work Location: In person