SERVICE REP - DRAFT

Hensley Beverage Company is a multi-generational, family-owned, local Arizona beverage wholesaler that distributes a wide portfolio of beverages, including Anheuser-Busch InBev (ABI) beers, top selling local and regional craft beers, premium non-alcohol beverages, and an extensive assortment of award-winning fine wines and spirits. We maintain a fine lineup of world-class products, and even more importantly, a strong team of world-class people.

Hensley Beverage Company is committed to the communities it serves and is known for its quiet but substantial philanthropy and volunteerism. The company support extends to hundreds of organizations in the areas of education, arts & culture, health and human services, and the promotion of diversity. Hensley Beverage Company maintains an annual event calendar with hundreds of events, supporting communities and organizations throughout Arizona.

Position Summary:

We are looking for a full-time customer service-oriented Service Representative. As a Service Rep - Draft, you will drive a CDL truck and/or tractor-trailer throughout established route to deliver products to customers. Duties include restocking and rotating our products while putting away delivery loads at assigned accounts, establish, and maintain positive relationships with customers and accounts, resolve service complaints and special customer requests.

Interested in learning more about Hensley Beverage? Follow the link below:

https://hensley.com/

Position Responsibilities may include, but not limited to:

• Performs a pre-trip and post-trip vehicle inspection as required by AZDOT.
• Verifies product load-out prior to leaving plant, then drives to deliver product to customer's place of business, collects money and checks from customers, makes change, records transactions on customer receipt and obtains customer signature on receipt acknowledging pickup or delivery.
• Endorses all checks from accounts and keeps monies received in a safe, secure place.
• Work with Operations Leadership to service accounts; greet customers, refill/rebuild backstock, shelves and displays; prefill and build displays for weekly ad set-up
• Places product in the appropriate place at the account, picks up empty containers/kegs or beer as instructed or required as part of the daily delivery procedure. 
• Ensures rotation of back stock and displays during delivery.
• Makes suggestions to meet customer's needs and emphasizes selling points of product.
• Listens to and resolves customer complaints.
• Upon returning to the warehouse, verifies load-in and reconciles monies received with product sold.
• Communicates with management to report competitive activity on route.
• Check inbox daily for invoices, memos, or other pertinent company information.
• Maintains proper maintenance and cleanliness of all Operational equipment.
• Follows safety protocol and training while always maintaining safety measures

Required Skills and Experience:

• Must be at least 19 years of age or older
• Maintain a current/valid Arizona Commercial Drivers License
• Must have a clean driving record
• Good communication skills and cheerful disposition
• Excellent customer service
• Must be able to work well with others
• Ability to interact with diverse personalities
• Ability to read code dates proficiently
• Frequently required to lift and/or move up to (50) lbs for package product and up to (165) lbs for keg product
• Must be able to work holidays
• Must have reliable transportation to and from work
• Must have a cell phone with data capability, we will provide cell phone allowance
• Previous beverage industry experience helpful, but not necessary

Hensley Benefits:

• Medical, Dental, and Vision insurance plus EAP, 401K, Tuition Reimbursement
• PTO - Paid time off
• Safe Ride Home- Cab ride or UBER reimbursement