Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable PBX Operator/Order Taker for the The Henry Hotel in Dearborn, MI

Job Purpose:

Operate the hotel switchboard in an efficient, courteous and professional manner to provide quality operations which maximize guest satisfaction. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. Take orders for In-Room Dining in an efficient and timely manner.

• Answer all incoming calls promptly in the prescribed manner and take charges on incoming collect calls.
• Follow through in resolving guest problems and/or requests courteously and accurately.
• Prepare wake-up sheets/ set wake-up clock; record the guest's name and room number under the wake-up time requested and repeat the information back to the guest to ensure proper handling of wake-up calls in the morning.
• Sort and process guest related mail in a quality manner in accordance to established procedures.
• Maintain the fax machine, sort and receive guest faxes.
• Handle all emergencies according to established procedures.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards is beneficial

This job requires the ability to perform the following:

• May require knowledge of multi-phone line system. Working knowledge is generally learned on-the-job. Pleasant phone voice. Hospitable personality.
• Excellent hearing required to clearly hear the guest.
• Moderate vision required to read the computer screen and the guest registration rack.
• Excellent speech communication skills required to clearly understand the operator.
• Moderate comprehension and literacy required to ensure calls are directed properly and messages are taken accurately.
• Carrying up to 15 lbs. of fax machine paper.
• Bending/kneeling - to obtain reports and for filing.
• Mobility - stationary position. No continuous standing.
• Climbing approximately 2 steps 10% of work period.
• Material/Equipment Used
• Switchboard 90% of the time, fax machine 10% of the time and Micros
• Copy machine and computer.

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• 401(k)
• Employee discount
• Flexible schedule
• Life insurance