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Hybrid—with remote option but will need to travel occasionally to 4 locations—Troy, OFP (Detroit), Columbus Clinic (Novi), Ford Road Clinic (Dearborn)
GENERAL SUMMARY:
Under the supervision of the OP BHS Group Practice Manager, the BHS Clinic Office
Coordinator functions as an experienced administrative staff expert in coordinating
services on behalf of the patient and delivering excellent customer service in
collaboration with the service area team including physicians, advanced practice
providers, and support staff. The BHS Clinic Office Coordinator will develop
relationships and processes to support scheduling and care coordination of our patients
while also ensuring there is prioritization on schedule utilization and access
improvement. Regularly interacts with and is responsible for maintaining constructive
lines of communication with patients, team members, HFHS Physicians, and office staff.
Actively contributes to an organizational culture committed to the highest degree of
service excellence to all customer groups. Participates in process/quality improvement
projects and monitors schedule utilization, work queue referrals/treatment orders, and
assists with patient outreach and scheduling/re-scheduling efforts.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
EDUCATION/EXPERIENCE REQUIRED:
CERTIFICATIONS/LICENSURES REQUIRED:
Must meet or exceed core customer service responsibilities, standards and behaviors as
outlined in the HFHS’ Customer Service Policy and summarized below:
Must practice the customer skills as provided through on-going training and in-services.
Must possess the following personal qualities:
PHYSICAL DEMANDS/WORKING CONDITIONS:
Works in a health care setting with possible exposure to communicable diseases.
Subject to dealing with reactive and or potentially violent individuals.
Full Time
$55k-72k (estimate)
05/25/2024
06/04/2024