Full Job Description

Hennessy International Inc, a North American dealer and distributor for foundation drilling and jet grouting equipment, is seeking applications for Experienced Field Service Technicians in Bakersfield, CA.

A career with Hennessy International offers growth opportunities and a comprehensive benefits package.

The Field Service Technician works with diagnosing, troubleshooting, and repairing heavy equipment at our facilities in Bakersfield, CA as well as the customer’s jobsite.

Essential Functions:

• Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and supervisors
• Removes, repairs, and installs major components in varying configurations of equipment
• Reads, understands, and applies electrical and hydraulic schematics to repair work
• Accurately troubleshoots and repairs our equipment the first time
• Communicates with supervisors and customers on the diagnosis and status of repairs, parts, and other concerns
• Works with the Service Department and Sales Department to meet all of the customer’s needs
• Safely rigs or hooks components for lifting
• Loads and unloads equipment and parts
• Maintains service truck maintenance to include periodic inspections, services, and tire rotations
• Maintains equipment such as transfer oil pumps, air compressors, and oil reels
• Teaches and coaches other technicians in the field
• Learns from and assists other technicians in the field
• Performs general housekeeping duties as assigned
• Transmits photos, timecards, service reports, and other information through e-mail
• Assists other staff as assigned
• Other duties as assigned by manager

Competencies:

• Reading and understanding Hydraulic schematics
• Reading and understanding Electrical schematics
• Telephone Skills
• Safety Knowledge
• Reading/Writing Skills
• Reasoning Skills
• Organizational Skills
• Communication Skills
• Ability to work independently with little or no direction

Supervisory Responsibilities:

• More advanced Field Service Technicians may assist less advanced technicians as required, providing them with guidance and instruction in their work

Work Environment:

• Noise: Loud
• Indoors and Outdoors

Physical Demands:

• Standing
• Walking
• Talking
• Sitting
• Use of Hands
• Hearing
• Ascending or descending ladders, stairs, etc.
• Heavy work that includes lifting and/or moving objects up to 100 pounds or more

Travel Requirements:

• Some limited travel

Required Education and Experience:

• High School Diploma or GED
• Relevant Excavator related courses preferred (CAT/Hitachi/Doosan, etc.)
• Experience servicing heavy equipment preferred
• Customer service experience preferred

Additional Eligibility Requirements:

• Valid Driver’s License
• Valid Passport (or ability to get Passport)
• Must have their own tools
• Must have a positive attitude
• Must pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings

Pay Range: Competitive rates dependent on education and experience

Employee Benefits: Hennessy International provides the following benefits to all full-time employees

• Paid Time Off
• Company Paid Holidays
• Medical, dental, and vision insurance
• 401K Savings Plan
• Tuition Reimbursement

Job Type: Full-time

Pay: $20.00 - $50.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Tuition reimbursement

Schedule:

• 8 hour shift
• Overtime

Supplemental pay types:

• Overtime pay

Education:

• High school or equivalent (Preferred)

Ability to Relocate:

• Bakersfield, CA: Relocate before starting work (Required)

Work Location: Multiple locations