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Director Global Service Design (Remote)
Full time, United States

The Director Global Service Design, leads operation design and capability reviews with clients and prospects. This role is vital in designing operational models that meet clients' goals and ensure BCD's efficient operation.

The Director Global Service Design will work closely with the Commercial teams to identify opportunities for new business and support service optimization and retention of our existing clients. Working in partnership with BCD's operational leadership team, the Director of Service Design will ensure the service proposals are aligned with BCD's operational strategy and compellingly communicated to our clients.

AsDirector Global Service Design, you will

• Workwith our program managers and sales teams across the globe on prospect and client service designs
• Provide operational input to our pricing teams and bid writers
• Alignwith Solutions Engineering to match product, technology, and operational capabilities
• Review, negotiate, and documentSLAs and statements of work
• Ensureoperational input, buy-in, and sign-off from regional operational leadership to ensure implementation readiness when business is won
• Translateclient expectations into operational strategy
• Ensurealignment of proposals to BCD operational strategy

About you

• Background in TMC operations, deep understanding of operational capabilities
• Knowledge of the global travel industry - you understand the uniqueness of all regions
• Good understanding of travel distribution, NDC. travel technology, and products/services
• You are passionate about corporate travel and keep abreast of industry changes
• Outstanding listener - you can take a client's ask and translate it into a design they can't refuse
• Highly proficient, confident, and entertaining presenter
• You build bridges: you know how to get buy-in from multiple stakeholders
• You don't mind traveling. You won't live on a plane, but you'll need to be in front of our internal teams and clients

About us

We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority ofour 10,000 people workvirtually (because a 10-second commute usually makes awesome sense). We're committed to sustainability and to driving success for our customers, our business and ourselves. Learn more aboutBCD Travel.

Your life at BCD

Workingat BCDmeansconnecting,collaboratingandcelebrating.You'llbe partofavirtual,dynamicand flexibleworkenvironmentthatfosters agoodwork-lifebalancesoyoucanfocus onwhatmakesyouhappy.Butdon'tjusttakeourwordfor it!Hearwhy people join BCD and more about the great perks ofLife at BCD.

You'll be offered

• Flexible working hours and work-from-home or remote opportunities

• Opportunities to grow your skillset and career

• Generous vacation days so you can rest and recharge

• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools

• Travel industry professional perks and discounts

• Work From Anywhere program: you have the potential to work remotely in another country for up to 60 days per year!

• An inclusive work environment where diversity is celebrated

At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Director Global Service Design is between $98,000 and $125,000. The actual pay depends on your skills, qualifications, experience and geographical location.

Interested?

Ready to join the journey? Apply now!

We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.

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