2 Help Desk Analyst Jobs in Pomona, CA
Henkels & McCoy is Hiring a Remote Help Desk Analyst
Overview
MasTec, Inc. is a leading national infrastructure construction company. Henkels & McCoy, Inc. (H&M) is part of the MasTec Power Delivery Segment which provides high-quality and competitive energy solutions with an unfailing commitment to safety and respect for our team members, our customers, and the environment. H&M is currently recruiting a Help Desk Analyst. The Help Desk Analyst will respond to and diagnose software problems through discussions with clients and employees. The individual in this role will be involved in system problem recognition, research, and resolution. This person is also responsible for resolving less complex problems immediately while assigning more complex problems to higher level support. Opportunity to advance for self-motivated individual with excellent technical skills.
Responsibilities
- Assist users with computer related issues
- PC hardware/software configuration and trouble shooting
- Client network configuration
- Support Apple mobile device platform
- Support internally developed business systems
Qualifications
- In depth knowledge of Microsoft Windows 10 and Microsoft Office applications
- Apple mobile device platform expertise
- Basic network infrastructure skills
- Computer hardware break/fix
- Ability to effectively communicate with our user base
- Must have at least one or more years of Help Desk/IT infrastructure experience
- College degree preferred or relevant certifications.
MasTec, Inc. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
Job Summary
Full Time
Heavy Civil Construction
$60k-75k (estimate)
05/02/2023
06/13/2025
The job skills required for Help Desk Analyst include Help Desk, Microsoft Office, Computer Hardware, Microsoft Windows, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Analyst positions, which can be used as a reference in future career path planning. As a Help Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst. You can explore the career advancement for a Help Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Analyst job description and responsibilities
Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
03/15/2022: Harrisburg, PA
Gathering and triaging cases that require attending to.
04/10/2022: Durham, NC
A help desk analyst spends the majority of the day performing remote support.
05/06/2022: Norfolk, VA
Help desk analysts troubleshoot difficulties with computers and their connections.
04/04/2022: Olympia, WA
Submitting purchase requests and monitoring your expenditure.
03/30/2022: New York, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Analyst jobs
Use quotation marks for exact phrases.
04/09/2022: Bloomington, IN
Use common words and punctuation.
04/25/2022: Brownsville, TX
Set a time limit then change tactics.
04/08/2022: Cheyenne, WY
Name the different kinds of software testing.
04/09/2022: Canton, OH
Find ways to get job experience.
05/06/2022: Memphis, TN
Step 3: View the best colleges and universities for Help Desk Analyst.
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