Under direction of the Clerical Supervisor, the Medical Secretary performs a variety of tasks for Hendersonville Pediatrics , as they are the first contact via telephone or face-to-face interaction with patients, sales representatives, and visitors.

This position is a crucial link between the patient and the care delivered by the physicians and clinical staff. The ideal candidate will work collaboratively with all Physicians, Clinical, and Billing staff in support of direct patient services, exhibiting flexibility and a can do attitude, with the goal of fostering an environment which promotes patient comfort and trust.

The ideal candidate will exemplify the core values and mission of Hendersonville Pediatrics , always exercising the utmost discretion, diplomacy, and tact in patient / staff interactions.

Benefits

401K with company match, Medical insurance, Dental insurance, Vision insurance, Paid time off, Life Insurance, Employee discount, Disability insurance, Employee assistance program, Uniform allowance

Responsibilities

• Performs day-to-day medical office duties including but not limited to answering phones, scheduling appointments, greeting patients / visitors, copying, faxing, and data entry.
• Provides information to callers according to Hendersonville Pediatrics' Policies and Procedures; transfers calls to appropriate staff as needed.
• Welcomes and greets patients / clients / visitors to the office in a manner that is helpful and friendly, determines purpose of visit and directs patients / clients / visitors to appropriate person when needed.
• When scheduling appointments, carefully screens patients for correct contact information and informs patient of adequate documentation that must be presented at time of visit (verification of insurance, custody documents, and / or any forms that need to be completed during visit).
• Informs patient of any existing balance noted in computer and request patient be prepared for any payment due at time of visit.
• Verifies method of payment for service (NC Medicaid, private insurance, private pay, etc.) and collects data, co-pays and / or payment as appropriate.
• Hand out and discuss information pertaining to Patient Portal. Ensure Patient Portal invitations are emailed to parents / patients.
• Ensure that pre-registration is completed by parent / guardian via Phreesia prior to appointment and that necessary data is transferred to EHR.
• Process incoming messages and requests received via the Patient Portal.
• Adheres to all Hendersonville Pediatrics' policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
• Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Hendersonville Pediatrics' policies and HIPAA requirements.
• Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
• Assists Medical Records as needed - completing forms, enter patient medical history, process chart attachments, scan patient information sheets, insurance cards, etc. into patient charts.
• Exercises problem solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
• Performs other duties as may be required.

QUALIFICATIONS

• Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
• Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills;

cultural sensitivity and demonstrated ability to work with diverse groups of people.

• Intermediate to advanced phone skills; able to effectively relate via the telephone and in-person to serve the needs of Hendersonville Pediatrics' patients / clients / visitors in a manner that is efficient and productive.
• Must be highly flexible; able to accommodate changing needs of the office.
• Well-developed verbal and written communication skills.
• Ability to work well under pressure with minimal supervision. Proven flexibility and willingness to handle a variety of tasks.
• Willingness to work evenings, weekends and / or holidays.

REQUIREMENTS

• Valid North Carolina Driver’s License, insurance, and ability to accept travel assignments between locations in Brevard and Hendersonville.
• High School diploma or equivalent required.
• Minimum one year of medical secretary / receptionist experience in a health care setting or similar.

Job Type : Full-time

Expected hours : 32 40 per week

Schedule :

8 hour day and evening shifts

Holidays

Monday to Friday and rotating weekends

Pay : $17.40 - $18.40 per hour

Healthcare setting : Private practice

Private practice

Medical specialty : Pediatrics

Pediatrics

Requirements

Authorized to work in the US without sponsorship

US Driver's License

Accept a background check to be performed

Flexible hours - nights / weekends

Minimum 1 year job experience in Medical Secretary role or similar

Able to prove previous experience on resume

Located with a commute of less than 45 minutes to our primary Hendersonville location

Willing to occasionally travel to secondary Brevard location

Minimum High School Degree or GED

Knowledge in : Microsoft Office

Knowledge in : Computer & Web Browser Navigation

Equal Opportunity Employer

Hendersonville Pediatrics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requisition #clw6hbldo4xde0rs18ayig98n

Last updated : 2024-05-21