Overview: In keeping with HCH policies and practices, responsible for the successful management and operation of HFMC medical practices, to include one or more specialty disciplines and/or clinic sites; provides medical and/or surgical specialists with available resources necessary to meet needs of patients and to meet the financial objectives of the practice and group. The ideal candidate will exhibit a passion for rural healthcare, have excellent time management, leadership, and customer service skills. This position is a full time role with a schedule of Monday-Friday, 8:00AM-5:00PM. 

Essential Duties and Responsibilities:

Maintains strong positive communication with providers and works as a team to enhance the success of HFMC as a department of HCHD

Process referrals and prior authorizations efficiently

Demonstrate a sound understanding of rural health billing

Manage insurance eligibility processes effectivelyDevelops strong interdepartmental teamwork to meet the needs of the patients and providers and to drive decision-making and/or other actions  Identifies and implements opportunities to build employee morale and individual motivation  Responsible for profit and loss performance of the Clinic practice; participates as necessary in budget creation and expense management Analyzes staffing needs and works through HCH Director of Human Resources in keeping with established policy to staff front office and back-office positions, selecting dedicated healthcare professionals recruited; monitors, coaches/develops staff continually and evaluates staff work performance informally and formally in accordance with HCH employment/management policies Collaborates with HCH Human Resources to maintain compliance of department-level employee policy development and to communication with staff to ensure consistency of labor and employee relations with hospital-wide personnel policies and practices Works across organization to assist with areas of expertise (i.e., nursing, employee health, medical records, quality assurance); serves with other HCH department managers as a role model for all staff  Plans, evaluates, recommends, and implements new initiatives when appropriate to the Clinic Responsible for assuring customer/patient service needs are met; monitors patient service feedback and contributes to the process of resolving complaints and service issues, and plans and initiates process improvements and cost reduction opportunities  Establishes and maintains productive working relationships with vendors, employees, other managers, and physicians; supports a positive image of HCHD/HFMC inside and outside the organizationResponsible for all federal and state regulatory training and compliance pertaining to Clinic as a HCH department; coordinates cleanliness, orderliness, and safety of working environment  Proactively identifies opportunities to expand revenue sources or ancillary services and reduce expenses

Other Requirements:

1. Maintains confidentiality of sensitive information as a department coordinator
2. Ability to work Monday-Friday, 8:00AM-5:00PM consistently and according to HCHD Policies at HFMC in Pampa, TX
3. Excellent leadership and customer service skills
4. Excellent time management

1. Documents work processes as required by HCHD policies

1. Performs other duties as assigned as supervisor or designee

JOB REQUIREMENTS

• • Minimum Education required: : High School Diploma or GED equivalent.  Graduate of a CCMA course and current licensure as a Certified Clinical Medical Assistant
    and/ or, Graduate from an accredited school of Nursing and current licensure in the state of Texas as a Licensed Vocational Nurse (LVN)

• • Preferred: Bachelor’s degree (B.A.) from four-year college or university preferred  Graduate of an accredited school of nursing preferredWORK EXPERIENCE:
  • Minimum required: two years management experience and/or training; or equivalent combination of education and experience. Experience with referrals, prior authorization, and insurance and eligibility process
  • Preferred: Rural Health Clinic Experience preferred but not required. LICENSE & CERTIFICATIONS:
  • Minimum: Maintain BLS certification as a condition of employment Maintain current State of Texas Certified Medical Assistant certification or TX LVN Licensure as a condition of
    employment.
  • Preferred: Certified Rural Health Clinic Professional

ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE HCHD PERFORMANCE STANDARDS