Description

POSITION DESCRIPTION

Position Title: Clinical Sales Specialist

Reports To: Manager, Clinical Sales

Department: US Sales and Marketing

FLSA Status: Exempt

Scope of Role: Manager

Version Date: 2021.11.29

Job Code: ClinSalSpec

Job Grade: TBD

PURPOSE OF POSITION

This position is responsible for supporting the sale and clinical implementation of the Quantra in clinical areas of new accounts and departments and expanding the utilization of the Quantra in existing accounts and departments.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Sales Support: 

• Provide clinical expertise during all phases of the sales process to include but not limited to clinical presentations during sales calls, the management and ownership of the clinical evaluation at prospected hospital accounts, and the review and presentation of evaluation and publication data required to help close the sale in these accounts.

Account Development:

• Provide go-live and on-going support to customers.
• Manage all initial and ongoing clinical interpretation training and establishment of a multiple sample algorithmic protocol with clinical end-users of the Quantra. 
• Provide additional Quantra operator training as a means of supplementing and supporting the customer training provided by the Clinical Applications Specialist. 
• Provide ongoing customer support to the laboratory and point of care team by providing proficiency training to laboratory personnel and clinicians, and additional laboratory and point of care support as needed.
• Identify expansion opportunities and increase product usage within new and existing accounts to enable HemoSonics to become the standard of care for bleeding management.
• Keynote Speaking: Present at grand rounds, resident journal clubs, and at virtual and in-person conferences as needed.
• KOL and Reference Account Development: Identify and develop key accounts/key opinion leaders/product champions to serve as “reference sites” for potential new customers and/or conferences. Collaborate with Sales and Clinical Affairs for development activities.
• Provide customer feedback to Sales and Marketing regarding product enhancements, service, and policies.
• Increase professional and clinical knowledge/competency by attending Clinical Specialist team meetings reviewing and presenting case studies and journal club publication reviews.
• Attending ongoing sales and marketing training, and tradeshows and conferences. Provide support at tradeshows/conferences as needed.
• Perform all assigned administrative responsibilities (monthly reports, conference summaries, expense reports, etc.).
• Achieve defined revenue goals.
• Work collaboratively with HemoSonics personnel as requested on special projects.

Requirements

KEY COMPETENCIES

• Knowledge of perioperative bleeding management and/or critical care medicine and/or surgery.
• Excellent communication, effective time-management, and relationship-building skills. 
• Strong technical/clinical aptitude to understand and train customers and users on products (including running the Quantra solution and understanding application of results).

EDUCATION & EXPERIENCE REQUIREMENTS

• Bachelor’s Degree in health care related discipline (Life Sciences, Nursing, Perfusion, Anesthesia) and 2 years of industry experience, preferably in critical care, surgery, and/or diagnostics; or equivalent combination of education and experience.
• Experience in execution of clinical education and training programs and/or sales background.
• Clinical experience in critical care areas of the hospital/OR, with emphasis on coagulation and hemostasis preferred.
• Professional credentialing (RN, CCP, PA, etc.) preferred.

PHYSICAL AND COGNITIVE DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position is a fully remote position in a location with proximity to a US airport or assigned location of HemoSonics, LLC. 
• This position will involve US Domestic travel to customer sites as needed, up to 75%. Travel may be required on days other than designated workdays depending on the needs of the customers and business.

While performing the duties of this job, the employee is regularly required to:

• Complete all company required training that is specified for the role, as defined by our compliance and training processes and protocols, which may be job specific or corporate/compliance related.
• Listen and communicate using verbal and written feedback. Must be able to exchange accurate information in these situations.
• Maintain a high level of consistent cognitive function.
• Perform consistent keyboarding/computer use in a typical office environment for extended periods of time, up to 8 hours per day.
• Frequently move about the office.
• Stoop, kneel or crouch when maneuvering the office environment.
• Perform work at customer sites in clinical and/or laboratory environments for extended periods of time, up to 8 hours a day.
• Walk and stand for extended periods of time, up to 8 hours per day during sales calls or when attending conferences.
• Maintain a Valid US Driver’s License with sufficient documentation required for travel within the US.
• Drive a vehicle and/or use other travel means as needed to navigate to visit potential customer and client locations.
• Lift/Carry up 50lbs.
• Be fully vaccinated against Covid-19 or meet the requirements for a medical or religious exemption.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other duties, as assigned by their manager.