Join us at HIMI, part of the HEMIC Family of Companies!

Voted one of Hawai`i Business’ Best Places to Work for 6 Years in a Row!

As a HIMI employee, you will get:

Voted one of Hawai`i Business’ Best Places to Work, and Pacific Business News’ Best Workplaces, our business is founded on caring for Hawai`i workers, Hawai`i businesses, and each other.

We’re passionate about your development. Whether it’s achieving a formal certification or attending a workshop to improve your communication skills, we will support and encourage you to grow.

We offer competitive salary and best-in-class benefits, including a 401k match, flex-time, generous PTO, 15 paid holidays, and so much more!

Giving back to our community is our kuleana and we offer numerous opportunities for our employees to take part - whether it be volunteering for a fundraiser, attending a charity walk, or getting a match for your charitable contributions.

Why our Underwriting Assistant is Important:

HIMI provides account management and productive agency relationships that support HEMIC agencies in rounding out their accounts. Our Underwriting Assistant provides administrative support to the HIMI Underwriters and other divisions as needed. This role establishes and maintains good customer contact with agencies and carriers.

Essential Duties

• Review insurance coverage applications to determine acceptability with HIMI and carrier partner procedures and guidelines.
• Manage service inbox and process requests timely.
• Be proficient in all levels of policy processing including policy issuance, endorsements, cancellations, and reinstatement processing.
• Manage and maintain integrity of policy database including file creation and account status.
• Comply with HIMI Service Standards. Meet service standard quality and timeliness guidelines for all HIMI carrier partners and their processes.
• Establish good rapport with agents to promote positive relationships.
• Assist all company personnel to further the goal of outstanding customer service.
• Support diversification in HIMI operations and organization-wide via cross-sell and other diversification initiatives.
• Any and all urgent matters that require management involvement must be presented to supervisor immediately.
• Provide administrative assistance to the Underwriting and other HIMI departments as needed.
• Other duties as assigned.

Requirements

• 2 years of previous insurance job experience preferred.
• Strong multi-tasking capabilities and organizational skills.
• Strong customer service background, with good verbal and written communication skills.
• Ability to work independently and with others.
• Personal Computer skills are required, proficient with MS Office 365 or equivalent.

Position title

Underwriting Assistant, HIMI

Department

HIMI – Underwriting

Work Arrangement

In-Person, HEMIC Tower

Reports To

Director, HEMIC Subsidiaries

Direct Reports

N/A

FLSA Status

☐ Exempt ☐X Non-Exempt Job Class: 5-Adm Sup

Approved By:

Clewis

Date Approved:

5/10/24

Reviewed:

N/A

NOTE: The above information on this job description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualification of employees assigned to this job. Management has the right to add, revise or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential duties of this position.