Description

ABOUT US:  Helping Hand's mission is to transform the lives of all connected to Helping Hand through genuine care and education. So that, people with intellectual and developmental disabilities are equally valued in all communities! Established in 1955, Helping Hand is proud to serve over 70 surrounding communities by providing accredited and licensed Adult Programs as well as an ISBE-approved non-public Therapeutic Day School. 

Helping Hand has been awarded "Best and Brightest Places to Work" for both Chicago and the Nation for 5 years in a row! This award is a reflection of the incredible talent and commitment shown by our HH team members every day.

If you're ready to join our amazing team, apply today!

SCHEDULE AND COMPENSATION:

• On-site and on-call position, 40 hours per week, with flexibility needed in schedule to support the staffing needs of the CILA(s) assigned. 
• Salary range $60,000-65,000/year (Exempt). Salary based on skills and experience.
• Up to 8% annual bonus potential.

HELPING HAND PERKS:

• Team member appreciation events and recognition throughout the year
• Tuition reimbursement 
• Paid holidays
• Paid vacation
• Paid personal days after 1 year of service
• Accrued paid sick time
• Employee Assistance Programs
• Traditional medical, dental, vision insurance, and supplemental/voluntary benefit options.
• 403b retirement plan with up to a 4% company match

A TYPICAL DAY FOR YOU AT HH:

• Oversee the day-to-day residential operations and provide direct supervision, coaching, and mentoring to Residential Supervisors through bi-weekly supervision meetings.
• Complete annual performance evaluations and support Residential Supervisors in the completion of DSP evaluations to ensure strengths and challenges are discussed and create and implement program goals that support departmental outcomes.
• Ensure homes and team members meet quality and compliance requirements as set forth by Helping Hand, DHS, IDPH, and other pertinent regulations including the fulfilment of all necessary training requirements.
• Communicate regularly with and support Residential Supervisors to ensure continuity in areas such as but not limited to, staff scheduling, data entering and tracking, team member training and meetings, shift reports, activity planning, meal planning, inventory and budgeted shopping, safety drills, maintenance and cleanliness checks, annual evaluations, guidelines, and to monitor and offer suggestions so that team members have adequate resources with which to perform their job responsibilities.
• Monitor and follow up regarding daily documentation, agency communication, medication needs, and home and client budgets.
• Monitor and manage program budgets for each home location and ensure that all resources are used in a fiscally responsible manner.
• Oversee scheduling needs per assigned home, provide direct support and shift coverage as needed, flex schedule to meet the needs of the program and monitor flexing staffing patterns to minimize overtime costs to the agency.
• Provide input and participate as a member of the individuals interdisciplinary team as assigned, provide training and support through individualized plans, communication client individual needs in a timely and effective manner, and attend all team meetings/staffing’s as required.
• Conduct interviews with the assistance of the Residential Supervisors and guide the process of onboarding new team members to foster positive and meaningful working partnerships.
• Work collectively with Case Management and support team members to create and foster partnership opportunities for families and other community establishments.
• Communicate regularly with the Director on the strengths and challenges of the assigned CILA(s) and team members including scheduling, the completion of data entry, gathering information, documenting, and leading meetings associated with disciplinary actions.
• Professionally interact with and support Residential Supervisors in addressing and responding to family/team member questions, discuss opportunities for resolution, provide solutions, and notify Director as needed.
• Assist with, assign, and maintain flexibility while supporting community events that may occur outside of regular work hours including safely driving individuals for various programming purposes.
• Monitor, audit, update, train, and implement tasks and documentation as assigned.
• Other duties as assigned.

Qualifications

LAND THIS OPPORTUNITY BY HAVING:

• High School Diploma or equivalent required, Associate Degree preferred.
• 2 years of experience working with adults with Developmental Disabilities preferred.
• Current valid driver’s license with an acceptable driving record and proof of personal vehicle insurance is required.
• Strong Microsoft 365, Teams, Sharepoint, Excel, data entry, email and internet skills.
• Previous supervisor experience.
• Ability to fulfill all necessary training requirements of the agency, including but not limited to crisis management (crisis management training includes de-escalation strategies and physical management techniques).
• A commitment to the mission and vision of Helping Hand and the ability to promote and adhere to HH's company values.
• A commitment to a diverse, inclusive, and equitable work environment.

WORK ENVIRONMENT:

• The person in this position needs to occasionally move about to assist clients/students, access file cabinets, office machinery, etc. 
• The ability to observe details at a close range (within a few feet of the observer). 
• Consistently position self to maintain files in file cabinets or assist clients/students. 
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. 

Helping Hand welcomes diversity and provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.