Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home.

Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We’re focused on serving people and the communities we are part of.

The Senior Branch Manager will direct and supervise the staff and day-to-day operations in the assigned multiple branch locations, to ensure delivery of quality services to all clients.

This position assures compliance with various regulations, policies, and procedures, to meet and exceed achievement of operational goals and objectives.

Essential Duties and Responsibilities :

• Organizes and administers all services and office operations with the service areas.
• Implements and interprets service and operations policies, and ensures compliance within

state / federal / local and company guidelines.

• Interprets and monitors compliance of EVV operations.
• Performs monthly service calls to approx. 10% of clients to ensure workers are performing to

standard and that clients are fully satisfied with services.

• Calculates weekly case counts and enters into tracking system.

Company guidelines.

• Tracks and reviews Branches financials to attain profitability.
• Sets weekly goals for staffing, recruitment, and referrals.

Collaborates with Area Director to set performance standards. Standards may be based on

financial and operational goals and required compliance with internal, local, state, and

federal policies, procedures, and regulations.

• Maintains liaison with local contracting entity with regard to services and operations.
• Supervises the implementation of trainings in accordance with company / service guidelines,

and oversees training of Staffing Supervisors.

Maintains and develops positive relationships with existing and prospective clients,

demonstrating excellent customer service and setting an example for other staff.

• Participates in community activities to promote the organization and to build goodwill.
• Advertises, markets, and promotes growth campaigns to offer services to local AAA,

hospitals, and discharge planners.

Performs other related duties as assigned.

This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.

Required Skills / Abilities :

• Excellent leadership and management skills.
• Excellent sales, customer service, and interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks, delegating when appropriate.
• Proficient with Microsoft Office Suite or related software.

Education and Experience :

Associate’s degree or equivalent industry experience required (e.g. at least five years of

experience in social service administration or in provision of in-home services to the elderly

and / or disabled). Bachelor’s degree preferred.

Possess a demonstrated ability to organize, administer, and evaluate on-going services in a

multi-phased operation.

Strong working knowledge of all program rules, procedures, and standard company rules

and procedures.

Previous experience in management.

Management Authority :

• Makes staff decisions hiring, firing
• Conducts performance reviews
• Trains other associates
• Directs work of other associates
• Direct workflows for entire team

Physical Requirements :

• Sedentary ability to remain in a stationary position for extended periods of time.
• Ability to communicate effectively and clearly with others to exchange information.

Travel Requirements :

Regular travel on a daily or weekly basis required, even in inclement weather

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Last updated : 2024-02-24