Join our team at Helen of Troy as our Dealer Service Representative (work onsite) and make an immediate impact on our trusted brands! Together, we build innovative and useful products that elevate people's lives everywhere every day.

We're proud to be the leading manufacturer of backpacks and travel gear. Our HQ is located in southwest Colorado, nestled in the corner of the rugged San Juan Mountains and on the edge of the vast sandstone canyon country.

Work Location : Cortez, CO or Chambersburg, PA (100% Onsite)

What you’ll be doing :

The Dealer Service Representative (DSR) provides industry-leading customer service and support to Osprey’s sales rep force, specialty retailers, the end user of our product and Osprey Associates.

Ensures positive relationships with all customers to further strengthen our brand and company reputation. Efficiency and accuracy are crucial in the DSR’s work while growing in a fast-paced, busy and reactive environment.

Support order book management; receiving, confirming, revising, processing, reserving orders, etc. (current and upcoming season)

Manage dealer accounts, conduct territory analysis, perform accurate monthly forecasting, work within account thresholds;

maintain customer cards, routing guides and vendor agreements, and conduct new account management

Manage and maintain personal and territory inboxes within established thresholds

Process claims and returns

Maintain high level of engagement with the call management system (answering, voicemails,

Take reasonable action vital to carry out responsibilities consistent with general mentorship of the Dealer Service Supervisor

Skills needed to be successful in this role :

A passion for cultivating an excellent customer and consumer experience

Effective oral and written communication skills and excellent interpersonal skills

Self-motivated and ability to work independently

Expert level knowledge of Osprey products and our NAV ERP sales system

Minimum Qualifications :

High School Diploma or General Education Degree (GED)

3 years customer service experience

Proficiency in Microsoft Office Suite and use of multi-line phone system

Authorized to work in the United States on a full-time basis

Preferred Qualifications :

Bachelors Degree

Outdoor retail or sales experience

In Colorado, the standard base pay range for this role is $16.90 - $25.36 Hourly. This base pay range is specific to Colorado and may not be applicable to other locations.

Actual salaries will vary based on several factors, including but not limited to location, experience, skill level, and performance.

The range listed is just one component of the total compensation package for employees.

Benefits : Salary Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.

Last updated : 2024-05-08