Join our Customer Service team at Helen of Troy and make an immediate impact on our trusted brands : , , , , , , , and .

Together, we build innovative and useful products that elevate people's lives everywhere every day.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better.

Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Position : Consumer Service Representative I

Department : Customer Service

Work Location : Cortez, CO - 100% Onsite

What you will be doing :

The Consumer Service Representative I is responsible for providing quality consumer support and service by accurately and efficiently handling incoming telephone calls regarding our products.

Calls may include but are not limited to general inquiries, product troubleshooting, sales orders, availability, warranty replacements and product specifications.

The representative will seek to understand consumer needs and expectations and will address them with integrity, and compassion while protecting brand and company image and reputation.

Answers phone, e-mail, and inquiries to ensure consumer satisfaction by a variety of methods within the established guidelines.

Implements Osprey’s AMG policies with the end user.

Processes claims and returns for consumers.

Provides product feature and benefit information to the consumer.

Assists with the development of standard operating procedures and references them as needed to complete quality, efficient, and accurate work.

Masters the software programs used by the Customer Service Team

Is a product expert and knows Legacy, current and upcoming product and their feature differences.

Communicates with consistency and clarity with internal and external customers.

Skills needed to be successful in this role :

Experience with Bluetooth, App, and Wi-Fi connectivity devices

Excellent interpersonal skills

Ability to understand and follow oral and written instructions

Minimum Requirements :

High School Graduate or equivalent

1 years customer service experience

Authorized to work in the United States

Preferred Qualifications :

Call center experience

In Colorado, the standard base pay range for this role is $15.65 - $23.48 hourly. This base pay range is specific to Colorado and may not apply to other locations.

Actual salaries will vary based on several factors, including but not limited to location, experience, skill level, and performance.

The range listed is just one component of the total compensation package for employees.

Benefits : Salary Bonus , Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.

Last updated : 2024-05-21