Join our Customer Service team at Helen of Troy and make an immediate impact on our trusted brands : , , , , , , , and .

Together, we build innovative and useful products that elevate people's lives everywhere every day.

We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion.

Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Position : Consumer Service Representative I

Department : Customer Service

Work Location : Chambersburg, PA, Hybrid (work 3 days onsite)

Hybrid Schedule : Helen of Troy associates enjoy the advantages and flexibility of a hybrid working model, allowing for in office 3 days minimum, and remote 2 days.

Any changes to this working model would be communicated accordingly.

What you will be doing :

The Consumer Service Representative serves as the primary contact for our consumers, responsible for providing outstanding customer support and service.

This role involves independently solving a variety of challenges with limited supervision and handling incoming telephone calls or emails efficiently and accurately.

Inquiries will include product troubleshooting, sales orders, warranty replacements, and product specifications. This representative is meeting or is trending towards meeting their required critical metrics and consistently delivers excellent customer service, makes recommendations to meet consumer needs, and promote products to ensure company growth and profitability.

This role requires continuous learning and adaptability and is the foundation for the skills needed to be successful within the department.

This position plays a key role in demonstrating a favorable image of the organization, maintaining brand integrity, and contributing to the overall success of the company.

Answers phone and e-mail inquiries to ensure consumer happiness by a variety of methods within the established guidelines.

Checks inventory and issues replacements and / or credit to consumers for damaged or defective products.

Provides product information, including product feature and benefit information to the consumer.

Accurately logs all calls or emails into CRM (Kustomer or Oracle based).

Responds to consumer e-mails.

Follows up with consumers including making outbound calls.

Skills needed to be successful in this role :

Excellent verbal and written communication skills

Ability to understand and follow oral and written instructions

Be conscientious and timely

Minimum Qualifications :

High School diploma or equivalent

1 years of call center or retail experience

Consumer Goods Customer Service experience

Experience with Bluetooth, App, and Wi-Fi connectivity devices

Solid understanding of Microsoft Office applications (Word, Excel, Project, Power Point)

Ability to sit for extended periods of time

Ability to take 12 calls per hour

Authorized to work in the United States on a full-time basis

Benefits : Salary Bonus , Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.

Last updated : 2024-05-22