Description

Under the general supervision of the Lead Care Coordinator, the Care Coordinator’s primary responsibilities include engaging clients in a care coordination process to ensure clients are connected to healthcare resources and have the ability to engage with those resources.

Responsibilities include, but are not limited to:

Provides continuity of care across the spectrum of health services including physical and behavioral healthcare, social services, housing, educational systems, and employment opportunities as necessary to facilitate the wellness and recovery of the whole person. Care Coordinator is the primary point of contact for individuals accessing behavioral health services. Must have the necessary skills to manage a caseload and coordinate complex behavioral and physical healthcare needs. Working knowledge of local resources, Care Coordination standards, current Care Coordination Agreements, and best practices for the identified population. Extensive local travel is required to facilitate the patient meetings, patient transport, and attending meetings/training.

HFC incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position. Reassignment is a condition of employment that may occur at the employer’s discretion. Your work location and hours could change based on program needs.

Qualifications

Education, Training, and Experience

Bachelor’s degree from accredited college or university with major in social, behavioral or human services field. Licensure is not required. At least one-year of experience in the field required. Must have valid driver’s license and be insurable to drive Center vehicles. Must pass and maintain all Center mandate trainings and all trainings required for certification.

Knowledge, Skills, and Abilities

• Demonstrates effective organizational, time management, and communication skills
• Self-motivated and self-directed demonstrating the ability to work autonomously
• Demonstrates the ability to work as a member of a multidisciplinary treatment team
• Demonstrates the ability to engage individuals in services while maintaining appropriate professional boundaries
• Communicate clearly and concisely both orally and in writing
• Demonstrates the ability to accept direction and make constructive use of professional and clinical supervision
• Skilled in the use of personal and network computers, word processing, database, spreadsheet and office management software (Microsoft Office), familiarity with SmartCare a plus
• Display a customer service orientation; at all times treating customers as equals and partners