Summary - Administers established credit policies and standards, collects accounts receivable through telephone contact and correspondence, prepares analysis of customer accounts, resolves disputed accounts receivable balances within an established range. Inputs data and creates records utilizing a personal computer. Maintains records for credit department.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Processes orders on a timely basis and within defined credit parameters. This is the #1 priority.
• Make 20-40 credit and collection calls daily to assigned customer accounts to resolve issues and collect funds.
• Maintains effective customer interface to achieve company collection goals (i.e. DSO, over 60 and 90-day percentages).
• Records call notes on-line and follows up on all items on a timely basis.
• Gathers, validates and documents credit information.
• Establishes and maintains a current and accurate credit file for each customer.
• Reconciles accounts by utilizing computer systems to research customer disputes.
• Work with branch personnel to address customer issues such as pricing problems, extended payment terms, order releases, credit line and account opening.
• Uses various sources of credit information to collect data on existing and potential new accounts.
• Prepares bank references and reports for managers.
• Communicates terms and conditions to sales force and to customers.
• Recommends or establishes credit limits up to $5,000 depending on skill level.
• Completes additional responsibilities or projects as assigned.

EDUCATION/EXPERIENCE:

College degree (AA) or equivalent from two-year College; or minimum of two years related experience and/or training; or equivalent combination of education and experience.

Credit & Collections experience.

Customer Service and negotiation experience.

Proficiency with computers and computer accounting software; database software; and Microsoft Suite (Outlook, Excel, Word, and PowerPoint).

SKILLS AND REQUIREMENTS:

• To perform the position, you must be a U.S. Person as defined by ITAR. ITAR defines a US Person as a US Citizen, US Permanent Resident (I.e., 'Green Card Holder'), Political Asylee, or Refugee.
• Must be able to report to assigned office location during scheduled in-office workdays.
• Strong problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality.
• Excellent listening skills.
• Must be organized and detail oriented.
• Patience and stress management.
• Critical thinking skills & good judgment.
• Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices.
• Ability to prioritize and plan efficiently.
• Professionalism must be able to approach others in a tactful manner; react well under pressure; treat others with respect: accept responsibility for own actions; follow through on commitments.

PHYSICAL REQUIREMENTS:

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job.

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard). The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

WORKING CONDITIONS:

Position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)