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Overview
Meet, Greet and check in guests, including members, with a friendly and professional image. Provide prompt and courteous service, and close out guest accounts upon completion of services to meet brand standards of quality.
Provides full tours of the facilities, including locker rooms, hot tub, pool, lounges, and outdoor spaces.
Responsibilities
Promote brand marketing programs. Make appropriate selection of treatments based on guest needs.
Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment.
Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear communication. Retrieve messages and communicate the content to the guest.
Retrieve mail from mailbox.
Remain calm and alert especially during emergency situations and heavy activity. Plan and implement detailed steps by using experienced judgment and discretion.
Qualifications
JOB PURPOSE :
Meet, Greet and check in guests, including members, with a friendly and professional image. Provide prompt and courteous service, and close out guest accounts upon completion of services to meet brand standards of quality.
Provides full tours of the facilities, including locker rooms, hot tub, pool, lounges, and outdoor spaces.
SUPERVISES THE FOLLOWING POSITIONS :
None
ESSENTIAL JOB FUNCTIONS :
Promote brand marketing programs. Make appropriate selection of treatments based on guest needs.
Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers’ checks, and other forms of payment.
Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone using positive and clear communication. Retrieve messages and communicate the content to the guest.
Retrieve mail from mailbox.
Remain calm and alert especially during emergency situations and heavy activity. Plan and implement detailed steps by using experienced judgment and discretion.
QUALIFICATIONS :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills, and / or abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be a good communicator, able to handle multiple tasks and maintain acceptable work performance under stress.
EDUCATION / EXPERIENCE :
High school diploma or general education degree or equivalent combination of education and experience required.
CERTIFICATES AND / OR LICENSES :
None
COMPUTER SKILLS :
Microsoft Word, Microsoft Excel, Spreadsheets, E-mail. Ability to access and accurately input information using a moderately complex computer system.
LANGUAGE ABILITY :
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of the organization.
MATH ABILITY :
Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
REASONING ABILITY :
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
WORK ENVIRONMENT :
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed mostly indoors in a climate-controlled environment. However, some outdoor work is required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the associate is regularly required to use hands and fingers to handle or feel items.
They are also required to talk or hear. The associate is constantly required to stand on their feet for long periods of time.
The associate is constantly required to plan, hear, speak, listen, follow directions, attention to / observe / pay attention to details and make decisions.
The associate is constantly required to stand, walk up to several blocks at a time, balance, climb, twist, manual dexterity, wrist motion, bend / stoop, and reach.
The associate is occasionally required to lift up to 10 pounds; up to 25 pounds; and may be required to carry the weight for short distances.
The vision requirements include : close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
Specific details and eligibility of these programs vary by location and employment status.
Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Last updated : 2024-05-09
Full Time
Accommodations
$78k-103k (estimate)
05/11/2024
06/21/2024
heihotels.com
NORWALK, CT
3,000 - 7,500
2002
ANTHONY RUTLEDGE
$200M - $500M
Accommodations
The following is the career advancement route for Guest experience expert positions, which can be used as a reference in future career path planning. As a Guest experience expert, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest experience expert. You can explore the career advancement for a Guest experience expert below and select your interested title to get hiring information.