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HEB is Hiring a JVSS 07 Center Store - Overnight Replenishment Lead - Full-Time Near Houston, TX
Responsibilities: Joe V's Smart Shop, the small Store that offers BIG savings, creates possibilities for our Customers and Partners to live a more enriched life by providing the lowest prices and highest wages. Come partner with us and combine your great customer service skills with our promise of lowest price, highest quality product. As an Overnight Replenishment Lead at Joe V's, ensure accurate, efficient day-to-day operations and a constant workflow with the overnight team, ensure compliance with policies and procedures, resolve issues as they arise, work across departments and functions as needed, and foster great customer service. We are looking for:
ability to lead a team, or related experience
communication and customer service skills
What is the work? Store Lead Operations:
Applies experience and knowledge to support the Store and Department in Manager's absence
Leads the overnight stocking team in efficient day-to-day operations and a constant workflow
Delegates / directs work; assists with setting department-related expectations (e.g., ORT, wrap, safety, sanitation, 5s); motivates Partners; may coach and/or provide feedback; may help with department work schedules
Administers / ensures compliance with company, Store, and department policies and procedures
Receives / verifies incoming shipments; performs quality control
Loads / unloads / moves products (some heavy and bulky); stocks shelves; refills displays
Handles Customer, Partner, and sanitation issues according to guidelines; escalating to management as needed
Troubleshoots / reports equipment issues
- Answers product- and service-related questions; answers calls, directs questions to appropriate department or Partner
Ensures successful communication of overnight operations to Manager
Performs Department and cross-functional duties as needed
Food Safety / Sanitation:
Ensures compliance with federal and state regulations and Store and department standard operating procedures
Maintains organization, safety, and sanitation of work areas, sales floor, back room, and equipment
What is your background?
Minimum age 18 (mandatory)
6 months of related experience
Experience working in a fast-paced, high-volume environment
Completion of required job skills training, compliance-related training, and division orientation
Do you have what it takes to be a fit as a Joe V's Overnight Replenishment Lead?
Strong working knowledge of department-related processes and SOPs
Understanding of basic financial workings of assigned department, and how to drive profitability
Advanced customer service skills
Strong verbal / written communication and interpersonal skills
PC skills
Ability to provide feedback on department procedures
Ability to be flexible in adjusting priorities
Ability to manage multiple priorities and shift focus between tasks; attention to detail and precision
Ability to work a flexible schedule
Can you...
Function in a fast paced, retail environment, in detailed and precise tasks
Work with Customers, staying attentive to their needs
Constantly* reach at waist, grasp
Frequently stand, walk, shoulder circumduction
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, and use fine motor movements
Frequently exposed to ambient temperatures
Occasionally be exposed to cold, wet (non-weather) conditions, and loud noise
Safely maneuver around moving mechanical parts
Demonstrate the ability to lift 90 lbs, and manage in excess of 85 lbs**
While there may be exceptions, the measurements noted are generally defined as - Constantly: 5.5 hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. 08-2023