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HEB is Hiring a Joe V's Wheatland - Store Replenishment Lead - Full-Time Near Dallas, TX
Overview: Joe V’s Smart Shop is a Division of H-E-B, the largest independent food retailer in Texas. Joe V’s operates 9 stores throughout the Greater Houston area, and our annual sales generate over 320 million dollars. Joe V’s, the small store that offers BIG savings, creates possibilities for our Customers and Partners to live a more enriched life by providing the lowest prices and highest wages. Joe V’s proudly stands by our mission to deliver the lowest grocery prices in the world for the smartest shoppers, so they can enjoy life’s pleasures.Responsibilities: Joe V's Smart Shop, the small Store that offers BIG savings, creates possibilities for our Customers and Partners to live a more enriched life by providing the lowest prices and highest wages. Come partner with us and combine your great customer service skills with our promise of 'lowest price, highest quality product.' As a Joe V's Store Replenishment Lead, you'll ensure accurate, efficient day-to-day operations and a constant workflow of the Store Replenishment team, administer and ensure compliance with policies and procedures, resolve issues as they arise, work across departments and functions as needed, and foster great customer service. You'll also support the Manager by effectively managing inventory, assisting with ordering product and supplies, and planning production to drive metrics. We are looking for:
ability to lead a team, or related experience
communication and customer service skills
What is the work? Store Lead Operations:
Applies experience and knowledge to support the Store and Department in Manager's absence
Leads Store Replenishment team in efficient day-to-day operations and a constant workflow
Delegates / directs work; sets department-related expectations (e.g., ORT, wrap, safety, sanitation, 5s); coaches / motivates Partners; may provide feedback; may help prepare department work schedules
Ensures compliance with company, Store, and department policies and procedures
Applies experience and knowledge to assist in total store replenishment
Handles Customer, Partner, and sanitation issues according to guidelines; escalating to management as needed
Troubleshoots / reports equipment issues
Performs Department and cross-functional duties as needed
Compliance / Sanitation:
Ensures compliance with federal and state regulations and Store and department standard operating procedures
Cleans / sanitizes department and work areas, sales floor, display cases, prep areas, and equipment
Customer Service:
Stocks / merchandises products effectively to engage customers
Role models / fosters excellent customer service
- Answers product- and service-related questions; answers calls, directs questions to appropriate department or Partner
Engages with customers; directs customer traffic as needed
What is your background?
Minimum age 18 (mandatory)
6 months of related experience
Experience working in a fast-paced, high-volume environment
Completion of required job skills training, compliance-related training, and division orientation
Do you have what it takes to be a fit as a Joe V's Store Replenishment Lead?
Strong working knowledge of assigned department(s) or area(s)
Understanding of how to drive profitability through store replenishment processes
Advanced customer service skills
Strong verbal / written communication and interpersonal skills
Conflict resolution and influencing skills
PC skills
Ability to provide feedback on department procedures
Ability to be flexible in adjusting priorities
Ability to manage multiple priorities and shift focus between tasks
Ability to work a flexible schedule
Can you...
Function in a fast paced, retail environment, in detailed and precise tasks
Work with Customers, staying attentive to their needs
Safely maneuver around moving mechanical parts
Constantly* reach at waist, grasp
Frequently stand, walk
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, and use fine motor movements
Occasionally be exposed to cold, wet (non-weather) conditions, ambient temperatures, and loud noise
Demonstrate the ability to lift 55 lbs, and manage in excess of 85 lbs**
While there may be exceptions, the measurements noted are generally defined as - Constantly: 5.5 hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
** It is the responsibility of each individual Partner to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. 10-2023