HEB is Hiring an Austin 04 (Far West) Healthy Living - Healthy Living Cust Svc Spec - Part-Time Near Austin, TX
Responsibilities: H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first. As a Customer Service Specialist in our Healthy Living Department, you'll provide a well-stocked and well-maintained department while providing superior customer service. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources-People-drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE... commitment to work hard to make sure Customers and Partners come first? HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success? PASSION FOR RESULTS... initiative to step up and do what needs doing? We are looking for:
a high school diploma
communication and interpersonal skills
ability to work in a fast-paced environment
What is the work? Customer Service / Sales:
Provides superior customer service
Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
Merchandises product effectively
Uses suggestive selling techniques to meet customer needs and build department sales
Prepares work schedules for department
Provides work direction and training to department Partners
Stocking:
Stocks and rotates items as needed
Assists with inventory control; loads, unloads, and moves product
Organizes, cleans, and prepares back area for the night crew and incoming trucks
Organizes merchandise on pallets to make the department presentable to the public
Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
Maintains standards in shrink, safety, inventory control, and sanitation
Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
Builds, stocks, maintains, and takes down store displays
What is your background?
Minimum age 18 (mandatory)
1 years of experience (preferred)
Completion of Basics of Safety training
Do you have what it takes to be a fit as a Healthy Living Customer Service Specialist at H-E-B?
Knowledge of natural foods, vitamins, minerals, macrobiotics, herbs, sports nutrition, organics, homeopathy, and aromatherapy
Strong customer service and interpersonal skills
Strong verbal / written communication skills
Strong time-management, planning, and organization skills
Strong merchandising and selling skills
Leadership skills
Ability to manage multiple priorities and shift focus between projects / tasks in a fast-paced environment
Ability to train partners
Can you...
Function in a fast-paced, retail environment, in detailed and precise tasks
Handle customer complaints in a professional, courteous manner
Constantly* reach at waist, grasp
Frequently stand, walk
Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to loud noises, ambient temperatures, and wet conditions
Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs**
While there may be exceptions, the measurements noted are generally defined as-Constantly: 5.5 hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. 11-2012