Key Responsibilities:

Mobile Device Management:

• • Oversee the procurement process for mobile devices. Configure, deploy, and manage mobile devices (smartphones, tablets, hotspots, etc.) across the organization.
  • Implement security policies, applications, and updates on mobile devices to ensure data protection and efficient use of resources.
  • Troubleshoot mobile device issues, including connectivity problems, software glitches, and hardware malfunctions.
  • Provide user training and support on mobile device usage and best practices.

Computer Imaging and Deployment:

• • Perform computer imaging tasks
  • Install and configure operating systems, applications, and drivers on computers as needed.
  • Conduct quality assurance checks post-reimaging to ensure systems are functioning correctly.
  • Maintain agency electronic inventory of all endpoints and electronic assets

Invoice Handling:

• • Collaborate with vendors and internal stakeholders to process invoices related to IT equipment and services.
  • Verify invoice accuracy, resolve discrepancies, and ensure timely payment processing.
  • Maintain organized records of invoices, contracts, and related documentation for auditing purposes.
  • Assist with budget tracking and expense reporting for IT-related expenditures.

ISP Coordination:

• Act as the primary point of contact for ISPs.
• Coordinate and communicate during service outages, troubleshoot connectivity issues, and ensure timely restoration of services.
• Maintain logs of service interruptions and resolutions.

Administrative Support:

• Provide comprehensive administrative support to the IT department.
• Maintain IT inventory and asset management records.
• Assist with procurement of parts and tools for the IT department.

Documentation and Reporting:

• Prepare and maintain accurate documentation for IT procedures, inventory, and incident reports.
• Assist in the preparation of monthly reports on IT expenditures, inventory status, and service disruptions.

Additional Responsibilities:

• Provide tier 1/entry level IT support to end-users as needed, including troubleshooting minor hardware and software issues and resetting passwords.
• Assist in the implementation of IT projects, such as system upgrades and migrations.
• Document procedures, guidelines, and best practices related to mobile device management, computer asset management, and invoice handling.
• Stay updated on emerging technologies and industry trends relevant to mobile device management.