18 Customer Services Specialist Jobs in Rockville, MD
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Heartline Fitness is Hiring a Customer Services Specialist Near Rockville, MD
As a Customer Service Specialist you will be responsible for taking care of Heartline Fitness Systems customer success standards, the incoming calls/emails, web and technician requests. As a Customer Service Specialist, you will be trained in all aspects of the service support operations and the customer journey. Heartline Fitness Systems uses an advanced and customized Customer Relations Management / Enterprise Resource Planning (CRM/ERP) system "NetSuite" to manage its operations and key performance indicators (KPI's). Through this system, we achieve operational excellence and communicate as one team to execute on our brand promises.
ESSENTIAL RESPONSIBILITIES
- Answer inbound calls from customers, technicians, and vendors.
- Monitor tracking and data entry.
- Follow customer success standards to minimize handoffs as it relates to providing assistance to customers, vendors, and employees.
- Follow best practices with Netsuite CRM functionality and case follow-up standards to ensure customer success.
- Validate and Update customer information in Netsuite CRM system.
- Make outbound calls to confirm scheduled service calls when needed
- Input new customers into NetSuite CRM system.
- Maintain positions KPI's and reports on a daily basis.
SKILLS AND QUALIFICATIONS
- Excellent customer service skills
- Ability to communicate effectively
- Strong interpersonal skills and problem solving ability
- Ability to multi-task
- Team Player mentality
- Detail oriented
- High School Diploma or GED
- Experience with Netsuite CRM system preferred but not required
As a member of Heartline Fitness you can expect:
Growth opportunities
A fun, friendly, professional working environment
Health Benefits, Dental Benefits, Vision Benefits, 401K Benefits, Life Insurance
Job Type: Full-time
Hourly Wages: $16.00 - $18.00 depending on experience
Heartline Fitness is an equal opportunity employer. Since 1983 Heartline has built a business focused on user experience, its employees, and our loyal customers. We have employed and surrounded ourselves with the top talent in the industry, and constantly focus on innovation and growth for the company and our culture. The specific examples in each section are not intended to be all-inclusive, they represent the typical elements and criteria considered necessary to perform. Other job-related duties may be assigned and could require work outside of duties listed. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; “at will” employment remains.
Heartline Fitness is committed to the safety and well-being of our employees, vendors, and clients. We are following regional and contractual guidelines that mandate COVID-19 vaccination and testing requirements.
For more information regarding our career opportunities, please visit our website. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States
Job Summary
Full Time
Consumer Goods
$54k-68k (estimate)
04/26/2023
04/25/2024
heartlinefitness.com
ROCKVILLE, MD
50 - 100
1983
ROBERT F BURGESS JR
$10M - $50M
Consumer Goods
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About Heartline Fitness
Experience. Commitment. Results. We're your go-to fitness experts! Heartline Fitness promises to exceed your expectations by providing trusted fitness and wellness products, service, and experience. We will "Sweat the Details" for you and we won't be happy until you are. Since 1983, our promise has been to design the best-looking fitness and wellness facilities on the planet. Our core customers include schools and colleges, multi-residential developers, hotels, office complexes, health clubs, parks and recreation centers, hospitals and PT clinics, country clubs and resorts, and police and fire... stations. Brands offered include: Life Fitness, Hammer Strength, Star Trac, FreeMotion, Helix, Intek Schwinn, StairMaster, Strength, Paramount, Peloton, Heartline Strength, Spirit Fitness, SCIFIT, Nautilus, York Barbell, and Troy USA. Heartline Technical Services maintains 18 certified service technicians that provide contract and non-contract repair services from New Jersey to North Florida. General Information TurnKey provider of commercial fitness center product and service solutions for the Education, Multi-Housing, Corporate, Hospital, Government and Medical markets.
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The job skills required for Customer Services Specialist include Customer Service, Problem Solving, Life Insurance, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Services Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Services Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Services Specialist positions, which can be used as a reference in future career path planning. As a Customer Services Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Services Specialist. You can explore the career advancement for a Customer Services Specialist below and select your interested title to get hiring information.
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