Our practice is excited to add another Client Service Representative to our team! We are looking for an individual who has strong communication and client service skills, is organized, able to multi-task, and ready to work in a fast-paced environment. The ideal candidate would have at least 2 years' previous experience working in veterinary medicine, is punctual and dependable. Knowledge of Intravet a plus!

Hours of Operation: Monday-Friday 7:00 am-6:00 pm

Pay range: $14 - $17 p/hr, depending on experience

We are proud to offer our full-time teammates comprehensive benefits:

• Medical, Dental, and Vision insurance
• Disability insurance
• Life insurance
• Paid time off
• 401(k) with match
• Personal pet care discount
• Scrub allowance
• Flexible schedule

Essential Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Regular attendance and timeliness are an essential function
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis, as directed.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements / Qualifications

· Ability to work full-time

· Ability to work on weekends, if needed

· High school diploma or equivalent

· Previous veterinary experience preferred

· Client satisfaction references preferred

· Practices OSHA safety techniques including proper PPE

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• In-person

Experience:

• Customer Service: 2 years (Preferred)
• Veterinary: 2 years (Required)

Ability to Commute:

• Elizabethtown, KY 42701 (Required)

Work Location: In person