Our Company

Gentiva is an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.

Overview

We are looking for an AVP of Operations Home Health to join our team. This position will directly report to the Vice President of Operations and is responsible for assisting in the development, implementation and evaluation of operational policies and procedures, delivering quality patient care and family services programs in a cost-effective manner and to represent the company in the community.

This AVP of Operations - Home Health will support our Home Health locations in Michigan and Wisconsin.

Essential Functions of Position

• Directs and coordinates the Local Functioning of Operational Functions
• Assists in assuring that the home health meets and exceeds all applicable regulatory requirements and assumes responsibility for the readiness of all inspections, surveys, and review-including state licensure, federal certifications, and accreditations by implementing the company’s systems, policies and standards
• Assures policies in the following manner:
  • Supervises the compliance of all administrative functions and policies with applicable regulatory agencies – i.e., keeping personnel records up-to-date for Medicare surveys.
  • Maintains updated copies of all applicable regulations, statutes, and policies and procedures.
  • Coordinates with the appropriate corporate staff, Medical Director, Clinical Manager, and Executive Director or Administrator all activity necessary to assure readiness in the home health for an on-site survey by applicable regulatory agencies.
• Develops and expands revenue performance
• Develops and maintains key relationships with hospitals, nursing homes, physicians, and other healthcare organizations based on the corporate business plan and revenue budgets
• Manages the implementation phase of contracts to assure that discharge planning and case review functions are understood and agreed to by contracting institutions; and, also implemented with positive results according to applicable state and federal law.
• Establishes collegial, on-going relationships with the key officials of contracting entities – including those who have line authority over discharge planning personnel – to promote the smooth and efficient functioning of such contracts.
• Responsible for supervision of day-to-day operation of program including, but not limited to, the following:
  • Financial Management
  • Employment Process
  • Quality Assurance/Quality Improvement
  • Payroll
  • Admissions
  • Medical Staff
  • Systems Operations
  • Business Plan
  • Human Resource Policy
  • Staff Development
  • Responsible for the Patient and Family Services Program
• Takes overall responsibility for the clinical services function at the Home Health including the home, hospital settings, nursing homes, and other locations.
• Assumes the role of official spokesperson for the company in the community; manages public relations, generates, and responds to all opportunities for media requests in coordination with the corporate communication department, and assures the handling and resolution of any complaints from patients, families, and the public.
• Participates in the coordination of all aspects of the patient’s home health care and in the quality assessment and performance improvement program.

About You

Specialized Knowledge/Skills:

• Familiarity with state and federal guidelines and regulations
• Working knowledge of budget development, financial profit/loss process, and human resources
• Ability to work with confidential information
• Well organized and confident to work independently, but is a team player
• Ability to communicate clearly to remote field, mid-level, and executive staff
• Exercises professional judgment and demonstrates good problem-resolution skills
• Very comfortable working with multiple online and computer applications
• Ability to balance multiple tasks and manage conflicting priorities
• Strong follow-up skills

Education/Experience:

• Experience managing multiple home health or hospice locations
• Registered Nurse highly preferred
• Bachelors’ degree in Business Related field may be considered

License/Certification:

• Valid driver’s license an auto liability insurance coverage
• Unencumbered and active RN license in state of residence if RN

Training/Equipment:

• Intermediate Excel skills
• Basic PowerPoint skills
• Experience reviewing data in electronic systems
• Experience with HomeCare-HomeBase preferred

We Offer

• Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
• Opportunity to participate in a Fleet Program
• Competitive Salaries
• Mileage Reimbursement
• Professional growth and development opportunities

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet stage specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

Location