Processes receiving, settlement, and payment of grain purchases as well as the processing truck and rail shipments and settlements of grain sales for Heartland Co-op.

Essential Duties and Responsibilities:

• Process contracts, settlements, and payments for grain purchased by Heartland
  Co-op from customers. Process truck and rail shipments, settlements, and payments for grain sold by Heartland Co-op.
• Interact with customers on the phone or in person regarding grain bids, contract options, and buying grain.
• Answer customer questions regarding grain settlements and policies regarding docs, discounts, and storage rates.
• Maintain a high level of customer service and a friendly atmosphere.
• Other duties may be assigned.

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner.
• Planning/Organizing - Prioritizes and plans work activities.
• Quality - Demonstrates accuracy and thoroughness.
• Quantity - Meets productivity standards.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations.
• Customer Service – Responds to requests for service and assistance
• Dependability – Commits to long hours of work when necessary to reach goals
• Attendance / Punctuality – Is consistently at work and on time.
• Safety and Security – Observe safety and security procedures.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Experience:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:
To perform this job successfully, an individual should have knowledge of AS 400 grain and inventory software.

Certificates and Licenses:
May be required to maintain a current weighing license and grain grading certificate.

Supervisory Responsibilities:
This job has no supervisory responsibilities.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

PCP Level: 2
Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently. Required walking or standing to a significant degree, or requires sitting most of the time but entails pushing and/or

Thank you, for your interest in Heartland Co-op.

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