11 Client Services Assistant Jobs in Lisle, IL
HEARTLAND BUSINESS SYSTEMS LLC is Hiring a Client Services Assistant Near Lisle, IL
Full-time
Description
Position Summary:
The Client Services Assistant provides administrative support to the assigned sales region. Major duties include tracking sales order status, submitting deal registrations, working as the liaison between service delivery and sales, making sure the quote to cash process is followed, and ensuring that customers are being responded to promptly.
Roles and Responsibilities/ Essential Functions:
- Helping the sales team to improve their productivity by organizing high-quality, up-to-date support material such are reports, presentations, etc.
- Review customer agreements and obtain approvals extend agreements, if necessary.
- Organize events and provide administrative support to assigned region.
- Track order status to ensure customers receive products in a timely manner.
- Using tracking information to submit requests for engineering resources onsite.
- Escalate ongoing or urgent issues to the Solutions Consultant or Inside Sales Representative for resolution, as needed.
- Collect and process paperwork from customers to include onboarding paperwork, statement of work, etc.
- Create deal registrations for our top vendors
- Open and review service tickets based on customer needs.
- Submit returns/credits for the assigned region and follow to completion.
- Work with Collections and send invoicing to customers and/or salespeople.
- Provide innovative ideas on sales support process improvements. Collaborate with ISRs to build a team atmosphere. Develop positive relationships with colleagues in the Sales, Finance and Engineer/Service organizations.
- Assist the Renewals Team in creating configurations for customer licensing.
- Perform other duties, as assigned.
Competencies:
- Accountability - Ability to accept responsibility and account for his/her actions.
- Accuracy - Ability to perform work accurately and thoroughly.
- Ambition - The drive to achieve personal advancement.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Customer Oriented - Ability to take care of the customers' needs while following company policy.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
- Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
- 2-4 Years of Administrative Experience
- Industry Experience
- Prior experience in a sales support role
- Required Skills, Education and/ or Certifications:
- Must be proficient using a computer and working with Microsoft Office software
- High School Diploma or equivalent
- Associates Degree
- Technical / Consulting sales experience
#HBS
Job Summary
Full Time
$35k-44k (estimate)
05/27/2024
06/15/2024
hbs.net
PEWAUKEE, WI
200 - 500
1992
Private
KYLE LEE
$200M - $500M
IT Outsourcing & Consulting
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About HEARTLAND BUSINESS SYSTEMS LLC
HBS is a provider of cloud hosting, document scanning and managed IT services for healthcare, government, education, and commercial sectors.
The following is the career advancement route for Client Services Assistant positions, which can be used as a reference in future career path planning. As a Client Services Assistant, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Assistant. You can explore the career advancement for a Client Services Assistant below and select your interested title to get hiring information.
