Heartland Appliance & Repair - Delivery & Installation Technician

Heartland Delivery & Installation Technician is responsible for…

Relationship Development - You are the “final contact” with a Heartland customer. Their experience with you will be their final impression of Heartland and may determine whether or this customer returns and becomes a lifelong Heartland customer. You are “boots on the ground” for maintaining positive relationships with our customers.

Delivery and Installation – Making sure the appliances, of all types and brands, are in good physical condition and working order and prepared to serve the needs of our customers.

Duties/Responsibilities:

• Shares exceptional customer service best practices with all customers while also modeling the values of Heartland Hardware, Appliance, and Repair.
• Prepare appliances for loading and unloading.
• Work in a team setting delivering and installing appliances.
• Helping maintain a clean and organized warehouse.
• Operate company van safely and respectfully. Update General Manager for service or repairs.
• Interact and communicate with customers and fellow Heartland employees clearly and respectfully.
• Track daily/weekly jobs for payroll purposes.
• Comply with all Heartland policies, procedures, and practices.
• Performs tasks and assignments requested by the General Manager and ownership.
• Any additional duties, as assigned...

Skills Required:

• Ability to communicate clearly and effectively with staff and customers in any situation.
• Ability to handle stressful situations (and people) in a courteous, patient, and kind manner.
• Attitude of positivity and ability to respond calmly under pressure.
• Ability to multitask and has strong attention to detail when performing tasks.
• Flexibility with different working schedules and tasks performed.
• Displays commitment when performing tasks.
• Self-Starter, organized, detail oriented, and effective problem solving will be required to excel.
• High work ethic and integrity, trustworthy, and can work efficiently and effectively when unsupervised.
• Sales Aptitude.
• You are not a “Sales Associate” but when talking to customers during a delivery/install, the ability to communicate and explain the features of their new appliance effectively and efficiently helps if you have a calm, kind, respectful demeaner.

• Ability to learn and grow.
• The industry is constantly changing - monthly webinars and in-person training as needed.

Requirements:

• High School Diploma or equivalent preferred
• Ability to regularly lift 100 lbs.
• Ability to respond appropriately under pressure.
• Make a professional impression using effective verbal and written communication. Exude confidence and comfort in interacting with all associates.
• Valid Driver’s License and clean driving record.

Job Type: Full-time

Pay: $16.00 - $25.00 per hour

Expected hours: 35 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Company truck
• Dental insurance
• Flexible schedule
• Fuel card
• Health insurance
• Paid time off
• Paid training
• Referral program
• Vision insurance

Day range:

• Monday to Friday

Experience level:

• No experience needed

Shift:

• Day shift

Ability to Relocate:

• Beresford, SD: Relocate before starting work (Required)

Work Location: In person