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The Clinical Solutions Subject Matter Expert (SME) is responsible for supporting the implementation of new clients as well as ongoing client production support for the MHK CareProminence solution suite. Bringing prior experience as a nurse, this role serves as the bridge between the client and the MHK customer operations teams for implementation, production support, development, configuration, quality assurance, product documentation, and compliance. This role also provides product design direction throughout the customer lifecycle to ensure a consistent customer experience while maintaining the integrity of the MHK solution design for the customer. The ideal candidate has the passion and desire to foster highly satisfied customers, improve the product line, advance their own knowledge, and help remove impediments so the team can consistently move forward.
Responsibilities:
Required Qualifications:
Preferred Qualifications:
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At MHK we help health plans and pharmacy benefit managers deliver optimal care management across every member’s health journey. We do this through state-of-the-art technology that provides critical insights from member enrollment and maintenance through every stage of care and compliance.
COMMITMENT TO DIVERSITY & INCLUSION:
We are committed to cultivating and preserving a culture of inclusion and connectedness through collaboration. We grow and learn better together with a diverse team of employees. We welcome the unique contributions and the different perspectives of a diverse team. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at careers@mhk.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
For more information, please visit Know Your Rights, Pay Transparency, and MHK EEO/AA Statement
Benefits Snapshot:
Paid Time Off
Full Time
Television & Broadcasting
$71k-92k (estimate)
05/07/2024
07/05/2024
hearst.com
NEW YORK, NY
15,000 - 50,000
1887
STEVEN R SWARTZ
$3B - $5B
Television & Broadcasting
Hearst is a leading global, diversified media, information and services company with more than 360 businesses. Its major interests include ownership in cable television networks such as A&E, HISTORY, Lifetime and ESPN; global financial services leader Fitch Group; Hearst Health, a group of medical information and services businesses; transportation assets including CAMP Systems International, a major provider of software-as-a-service solutions for managing maintenance of jets and helicopters; 33 television stations such as WCVB-TV in Boston and KCRA-TV in Sacramento, California, which reach a ...combined 19 percent of U.S. viewers; newspapers such as the Houston Chronicle, San Francisco Chronicle and Times Union (Albany, New York); more than 300 magazines around the world, including Cosmopolitan, ELLE, Men's Health and Car and Driver, and digital services businesses such as iCrossing and KUBRA; and investments in emerging digital entertainment companies such as Complex Networks.
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