Team Lead

JOB DESCRIPTION

REPORTS TO: Operations Manager

SUPPORTS: Canton Warehouse

Job Summary: Join our team in the capacity of Lead / Customer Service Representative! We are currently seeking an energetic, customer service-oriented individual who has had previous experience working in a manufacturing / quality / warehouse / supervision capacity, to lead our service teams on programs identified by our clients. Together with our in-house staffing team, Hearn Industrial recruits and trains employees for the following tasks:

Responsibilities:

· perform service to customer products as outlined by job / work instruction;

· inspect various parts for defects, compliance to specifications, and report on findings;

· re-work parts or products depending on scope of work;

· pack and ship parts once work performed has been completed and appropriate documentation is complete.

· The Team Leader / Customer Service Rep will be responsible for learning the scope of all Hearn Industrial's business units, and be responsible for the following tasks:

o work with Warehouse / Containment / Recruitment management team to understand customer’s needs, environments, and jobs as they arise;

o ensure a clear understanding of the work process/scope, time frames and contingency planning where needed; meet customer requirements to have jobs completed with accuracy and efficiency;

o effectively connect with staff assigned to Hearn Industrial jobs, direct liaison with recruitment staff and when required, will be responsible to schedule and call in / off employees as required;

o meet with and train new employees on specific customer site and job requirements as needed;

o ensure all time and attendance reports are completed by employees and authorized, submitted on a daily basis;

o oversee staff while on assignments - may be required to travel from various customer sites ensuring processes are running smoothly and efficiently and team members are adequately supported for the job tasks at hand;

o liaise with the customer, or Hearn management if there are any concerns or issues that cannot be resolved at team leader levels

Required qualifications for this job are:

· previous experience working in warehousing / automotive / manufacturing or quality related role - minimum 1-year experience.

· Highschool graduate, with post-secondary education preferred.

· Previous experience with scheduling and supervising employees

· Previous leadership experience in a warehouse setting (within the automotive industry)

· Proficiency in Microsoft Office products, especially Excel and Outlook

· Proficiency in Microsoft Office products, especially Excel and Outlook

· Ability to use and interpret data to improve a team’s operational efficiency

· Experience coaching and training direct reports

· Strong analytical and problem-solving skills

· Ability to work in a high-pressure environment and meet tight customer deadlines

· valid G license and must have reliable transportation; willing to drive across customer locations when required;

SHIFTS CANDIDATES WILL WORK

B-Crew LOC Team Leader - This position will be Tuesday through Friday 6PM-4:30am;

C-Crew LOC Team Leader- This position will be Friday/Saturday 6am-4:30pm and Sunday/Monday 6PM -4:30am;

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Expected hours: 40 – 44 per week

Benefits:

• Dental insurance
• Vision insurance

Experience level:

• 3 years

Shift:

• 10 hour shift
• Day shift
• Evening shift

Experience:

• Production planning: 3 years (Required)
• Microsoft Office: 3 years (Required)
• Communication skills: 3 years (Required)
• Business coaching: 3 years (Required)
• Problem solving: 3 years (Required)

Ability to Commute:

• Canton, MI 48188 (Required)

Work Location: In person