Description

The Grocery Supervisor is responsible for the day to day functions specific to the Grocery department and ensures that the department runs smoothly and effectively. The Grocery Department encompasses Grocery Proper, Refrigerated/Frozen, and Bulk. The Grocery Supervisor directs and oversees all department staff and oversees department operation’s that includes ensuring proper department merchandising and product quality. The Supervisor is also responsible for exemplifying and providing genuine and compassionate “extra mile” hospitality to our guests. 

Requirements

Staff Leadership

• Leads, coaches, motivates and inspires all department staff
• Builds a team through mutual trust, respect and coordination
• Acts as a positive role model for all staff
• Facilitates knowledge of product lines by providing staff with educational tools and opportunities
• Works with AGMs and HR to interview and hire staff
• Helps execute training for all new staff members
• oversees all staff schedules and ensures all staff is present for their shift
• Troubleshoots staff call-outs and attempts to find coverage or shifts priorities, if necessary
• Works to resolve staff conflict and issues; coaches staff
• Assists AGMs with staff evaluations, disciplinary actions and terminations
• Ensures all staff are being productive and working safe
• Delegates tasks in an appropriate manner
• Communicates with AGMs regarding availability of and need for cross trained staff
• Oversees and encourages staff development
• Exemplifies and trains department staff on providing genuine, compassionate and extra mile service to our guests

Department Operations

• Accountable for all aspects of department operations and ensures an organized and smoothly run department
• Provides a safe & functioning work environment and follows all established safety, cleaning and maintenance procedures
• Provide guests with exemplary service and hospitality through availability on the sales floor; completing special orders, doing research, maintaining educational materials by keeping signs and literature visible, updated and accurate
• Ensures that the monthly sale is changed over, stocked, and maintained properly
• Assists and backs up Buyers as necessary
• Communicates any consistent out-of-stocks or discontinued products with staff
• Oversees daily merchandising and product maintenance; makes sure shelves are stocked, organized, and clean
• Assists with daily department needs when appropriate and necessary
• Helps to oversee and maintain the appearance of store
• Maintains the highest standards of courteous, professional customer service, follows-through on all customer questions and ensures that all staff are maintaining HL’s Customer Services standards
• Attends all required meetings, training, seminars and workshops