Description

• Answer potential client inquiries, perform in home assessments and conduct home visits to existing clients to ensure excellent care is provided and needs are met.
• Responsible for creating and updating care plan for clients. Coordinating with caregivers and family members while anticipating needs, solving challenges and addressing concerns that may arise between clients and caregivers.
• Work closely with our scheduling coordinator in maintaining client schedules to ensure the client and caregiver are matched based on preferences & qualifications.
• Assist with introductions and training for family members and clients as well as caregivers.
• Follow all office communication and documentation protocols and maintain confidentiality of all information pertaining to clients and employees.
• Phone support.
• Perform ad hoc tasks that may be assigned.
• Reach out to facilities, doctor’s office, senior center etc. to establish referral sources.

Requirements

• High School graduate or equivalent. Bachelor’s degree preferred.
• Minimum of one to three years of experience in a similar position strongly preferred.
• Positive, outgoing, detail oriented, must have strong organizational skills and ability to build strong relationships with clients and caregivers.
• Exceptional customer service, ability to problem solve and work in challenging situations and communicate effectively with concerned parties.
• Ability to communicate clearly, both orally and in writing.
• Knowledge of WellSky system preferred.
• Willingness to spend extended periods in the field with driving as a requirement.
• Ability to pass background checks, possess 2 valid ID’s (passport, driver’s license, or social security card), complete home care aide registration