Description

As the #1 advisor for developing and empowering people to deliver the highest quality care, HealthStream’s brands include best-in-class apps, software, and specialized solutions. Over the last 30 years, our Company has remained committed to solving big problems and growing into new product lines. We are constantly innovating and finding new ways to positively impact healthcare organizations. 

What does our values-based culture offer you? 

• A collaborative work environment 

• A mission-oriented mindset 

• Work-from-home flexibility 

• A chance to grow your career 

All our HealthStreamers share a common vision: to improve the quality of healthcare by developing the people who deliver care. For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth. Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry. We provide recurring value and, as a HealthStreamer, you will be at the forefront of healthcare technology innovation! 

We offer work-from-home flexibility as part of our hybrid workplace policy. Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office. Remote team members also have access to flexible space scheduling for occasional use.

We encourage collaboration and commit to growth for our entire team. Our thriving culture allows our team members to continuously solve big problems, and we value these contributions. If you want to work for a company committed to its values and vision, HealthStream is the place for you! 

We make sure patients receive competent care from qualified people. As a HealthStream team member, you would help this vision come to life. We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments. 

Job Description

Your Role As a HealthStreamer 

Position Summary

The Access Solutions Platform Success Manager is responsible for client success with integrating client applications with HealthStream APIs. This individual will directly support inbound customer support questions from developers on how to set up, use, and debug supported applications with HealthStream APIs, webhooks, and other technologies.

Essential Duties and Responsibilities

• Meets with clients to discuss their desired workflows and consults on options.

• Skilled in Postman to mockup customer use-cases and workflows and be able to communicate those workflows in writing and/or visualizations and on calls with the customer.

• Manages inbound requests for access to the developer portal.

• Manages inbound requests for API credentials to our API sandbox(s) and production environments.

• Knowledgeable about HLC administrator and student processes, and able to transfer that knowledge to assist customers developing automations through API.

• Makes suggestions for process improvement and assists in implementation and testing of changes.

• Cooperates with other HealthStream solution teams for best customer outcomes.

Qualifications

What You Will Need to be Successful

Education, Experience and Knowledge Required

• Bachelor’s degree in liberal arts, MIS, technology, or an equivalent.

• At least 2 years in support, operations or implementations, or another relevant role

• Experience in the healthcare industry, and/or learning, and/or APIs strongly preferred

Skills and Abilities Required

• Excellent written, verbal, and presentation skills

• Excellent organizational, multi-tasking, and time-management skills with a keen eye for detail

• Highly proficient in the use of technical applications for business purposes

• Skilled or mastery with Postman and APIs

• SalesForce experience

• Proficient with Microsoft Office Solutions such as Teams, Outlook, PowerPoint, OneNote, and SharePoint

• Works independently in a high-paced environment, exhibiting a high degree of personal ownership and accountability

• Demonstrates a persistent commitment to service excellence

• Demonstrates consultative behaviors (listening, questioning, documenting, solutioning, validating, follow-up)

• Establishes high degree of trust and credibility internally and among customers

• Respectfully works within a multi-disciplinary, matrixed team with a focus on meeting organizational and team goals

• Displays critical thinking ability while managing customer challenges and prioritizing relevant actions across a multi-disciplinary team

• Responds to setbacks and customer concerns with a positive attitude and appropriate redirection or problem-solving

Benefits 

HealthStream offers a comprehensive benefits package to eligible employees, including: 

• Medical, Dental and Vision insurance 

• Paid Time Off 

• Parental Leave 

• 401k and Roth 

• Flexible Spending Account 

• Health Savings Account 

• Life Insurance 

• Short- and Long-Term Disability 

• Medical Bridge Insurance 

• Critical Illness Insurance 

• Accident Insurance 

• Identity Protection 

• Legal Protection 

• Pet Insurance 

• Employee Assistance Program 

• Fitness Reimbursement 

If you have a passion for improving healthcare outcomes and empowering healthcare workers, come join the HealthStream team! We hope you join us and be a HealthStreamer!