Description

Job Title:

Physician Scheduler II 

Job Summary:

To facilitate provider schedules to maximize customer service, patient access, provider productivity, and business operations. To complete the pre-registration process including using practice management software to capture accurate demographics. To make referrals for financial counseling and/or physician referrals/authorizations/certifications.

Knowledge, Skills & Abilities

Knowledge of office procedures. Verbal and written communication skills. Interpersonal skills. Skill in the use of computers and relevant software applications. Ability to work in a team environment.

Responsibilities

• Trains and mentors physician schedulers using basic training modules provided.
• Maintains current and up-to-date knowledge of patient scheduling software, ARG's (appointment request guidelines) for the providers they schedule for, and standard operating procedures for pre-registration and scheduling of patient appointments.
• Pre-registers all new patients scheduling appointments with 95% accuracy.
• Obtains demographic data for the referring physician when patient is scheduled, including reason for visit, and documents reason.
• Verifies patient's insurance either electronically or by phone to ensure that insurance is active and to communicate to the patient what they will pay at time of service.
• Completes data entry of pre-registration notes into the scheduling system.
• Utilizes access resource guidelines/scheduling protocols to determine need for financial counseling.
• The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.

Physical and Environmental Demands

Requires occasional working hours significantly beyond regularly scheduled hours, occasional work produced subject to precise measures of quantity and quality, occasional bending, occasional lifting and carrying up to 10 pounds, occasional crawling, occasional crouching/stooping, occasional kneeling, occasional pushing/pulling, frequent reaching, constant sitting, occasional standing, occasional twisting, and occasional walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Requirements

Education & Experience

High school diploma/GED plus one (1) year of customer service or medical office experience.