Duties/Responsibilities: Schedules and conducts multiple home visits per day (clustered in small geographic areas) Supports the Healthfirst clinical team members, including UAS nurses and Care Managers, by facilitating cross-cultural communications and interpreting the employee-to-member and member-to-employee conversation Responds to and, when needed, escalates member questions, as directed Properly documents findings in Healthfirst information systems Collaborates with other members of the clinical team (Care Managers, Care Coordinators, Clinical Eligibility Nurses, Medical Directors, etc.) to ensure member needs are prioritized and addressed Collects documents from members, including health care proxy agreements and other important member documents, and ensures they are routed to the appropriate recipient Additional duties as assigned Minimum Qualifications: High school diploma or GED Bilingual in English and Spanish Experience using health information systems to document or retrieve information Proficient computer skills experience, including a solid understanding of Microsoft Outlook, Word and Excel Ability to travel around downstate New York which includes the 5 boroughs, Long Island, Orange County, and Westchester Preferred Qualifications: Prior experience in a field-based health care role (home visits a plus) Work experience as an Interpreter/Translator or in a bilingual customer service role in the field and/or in a call-center Experience with geriatric or other frail populations, including their caregivers, or in a health care office Familiar with areas of NYC, Long Island, and/or lower Westchester A valid NYS driver's license or ID
Hiring Range*: Greater New York City Area (NY, NJ, CT residents): $47,403 - $62,400 All Other Locations (within approved locations): $41,101 - $60,320 As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision. In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live. *The hiring range is defined as the lowest and highest salaries that Healthfirst in "good faith" would pay to a new hire, or for a job promotion, or transfer into this role.