Overview

Scope of Responsibilities : Works in-person / remotely under supervision of Regional Manager of Operations. Follows standard procedures to accomplish assigned tasks.

Work within multiple HealthDirect facilities as directed by Regional Manager. Work directly with client services representatives to urgently resolve customer service-related issues.

Has the ability to visit clients we service to offer in person training and / or problem resolution.

Job Summary : Responsible for all aspects related to entering the medication orders for various facilities.

Ensuring that all Third Party claims are billed properly. Assist fellow technicians with training and daily functions

Responsibilities

Job Duties :

• Responsible for accurate data entry of patient profiles and medications
• Maintaining accurate information for patients and facilities
• Responsible for billing and crediting each facility appropriately and accurately each month
• Assist in new home setup and implementation across the region
• May be required to travel to individual homes for meetings or drug exchanges
• Assist in orienting and training new employees
• Work with billing department to oversee the completion of individuals unbilled reports
• Assign daily unbilled reports
• Maintain and demonstrate top tier data entry production as determined by Regional Manager of Operations
• Helps in managing outside services that have an impact on HealthDirect customer service (ex. INFINX, SDS)
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Qualifications

Educational Requirements :

Minimum :

• High School Diploma or GED
• Two years of service
• AS Degree or Higher in Business Administration or related field
• National PTCB certification

Experience :

• 2 years experience as a pharmacy customer service technician for HealthDirect required
• Previously demonstrated top 5% data entry performance metrics

Required (Vermont Employees) :

Registered with the State of Vermont as a Pharmacy Technician

• Drug test
• Initial and continuous exclusion and sanction / disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position
• Demonstrate HIPAA compliant workspace at home
• Demonstrate ability to hit and maintain key productivity measures as determined by Regional Manager of Operations

Compensation :

$18.00 - $21.27 an hour

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.

Last updated : 2024-05-23