Open Position: Application Services & Resource Specialist

Location: Remote

Reports To: Manager, Application Services & Resource Team

About Us

HST Pathways is on a mission to transform healthcare with innovative software technology that enables surgery centers to provide more cost-efficient patient care and better outcomes. Our suite of solutions spans the entire case lifecycle, including scheduling, care coordination, clinical documentation, and revenue cycle. Backed by Bain Capital, we are the fastest growing ASC software company and serve over 1,100 surgery centers, but we are just getting started and have plans to ten times the value we offer. However, our big ambitions are only as strong as the team behind them, which is why we are looking to build our team with the best.

What we are looking for:

We are looking for an Application Service & Resource Specialist provides support to client implementation and post implementation processes. The specialist role requires the ability to learn tasks for all HST’s suite of products. This position will be responsible trouble shooting and resolving issues related to building and loading data into the applications. The role requires a self-starter, team player, detail oriented, able to multi-task, and someone with ability to communicate effectively within the organization as well as external parties.

Responsibilities:

• Load and populate data files in software systems and applications.
• Perform validation and audits to ensure integrity and quality.
• Assist team members in solving task problems.
• Learns and works in a virtual environment with a set schedule and structured day.
• Adheres to all quality and productivity standards defined by the department.
• Timely and accurate completion of tasks in an organized, effective, and positive manner.
• Identifies and implements opportunities for process improvement.
• Support Implementation team with duties as assigned.
• Learn from, and share knowledge and skills with your teammates to grow our team’s impact to the organization.
• Communicate and collaborate across teams and departments to resolve issues.
• Ensuring customer satisfaction, Customers defined as internal and external
• Be the voice of the customer by providing and documenting change requests from the customers, delivering feedback to product management and software development teams.
• Be professional, courteous, and tactful in all direct and phone communications.
• Perform special projects or other duties as assigned.
• Some assignments may require the employee to interact directly with clients. Must have ability to communicate with clients effectively and professionally when required

Qualifications:

• Bachelor’s degree recommended
• Proficient in MS Office and related products
• Problem solves and de-escalates unique situations while sustaining a high-paced task volume
• Comfortable with tight deadlines and surge workload
• Exceptional communication skills for both internal and external communications
• Able to manage many ongoing activities and tasks in a fast-paced environment

Team Culture:

• We go beyond the expected. We strive to be the difference in everything we do and look for ways to innovate and deliver beyond expectations.
• We thrive through collaboration. We invest in our team and take pride in the success of others. 
• We strive to make a positive impact. We are passionate our work and leverage our collective creativity and industriousness to make big things happen
• We sharpen and share our expertise. We aspire to learn, grow, and share knowledge.
• We love the journey. We never lose sight of the fact that we’re contributing to building a new model of healthcare delivery.

Perks & Benefits:

• Remote work environment
• Health benefits paid for employee
• Flexible Paid Time Off Policy
• 11 company holidays per year
• Paid parental leave
• 401K with matching contributions
• Learning and development allowance
• A diverse, inclusive, and fun team!

HST Pathways celebrates diversity and is steadfast in fostering an inclusive work environment where employees feel valued, respected, and engaged. We champion and nurture a culture where inclusiveness is instinctive and fuels innovation, connection, and a strong sense of “One Team”. HST is deeply committed to representing and reflecting the unique experiences, perspectives and viewpoints of our employees, customers, and the communities we serve.