Remote Healthcare Customer Service Advocate 
HealthCare Support is actively seeking a Healthcare Customer Service Advocate to fill an opening with a Fortune 500 Company in California.

Position is REMOTE, but may require an in office interview or coming to the office if tech issues arise. Therefor, you MUST be located within an hour from Woodland Hills, CA. 
Schedule: M-F between 8am-6pm, occasional Saturdays. No flexibility in daily schedule. 
Daily Responsibilities for Healthcare Customer Service Advocate:

• Handling inbound calls regarding benefits eligibility/claims status
• Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner
• Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
• Provide assistance to members and/or providers regarding website registration and navigation
• Process written customer correspondence and provide the appropriate level of timely follow up
• May coordinate member transportation and make referrals to other departments as appropriate
• Maintain performance and quality standards based on established call center metrics including turn-around times
• Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment

• 6 months of call center experience 
• Internet speed, must be at least 100 Download and 20 Upload
• Proven skills with computers and ability to multitask between multiple systems (at least 4) 
• Strong typing skills 30 WPM
• Good tenure and attendance in past positions (1 year at most positions)

• Ability to be flexible with change, may move departments or asked to take on additional trainings or have a different work schedule to accommodate call volumes
• Strong interpersonal skills, they are providing concierge services not simply data entry, must have a passion for customer service

• Healthcare back office or MCO experience
• Bilingual in Spanish and English

Benefits for Healthcare Customer Service Advocate:
· Immediate enrollment in Health Insurance
· Dental Insurance
· Life Insurance
· Employee Assistance Program (EAP)
· Access to Investment Accounts
· Career and educational tools within our Ingenovis ACT (Advocacy) Program

Pay Details: $19.00 - $19.64 an hour. 

Interested in being considered?
If you are interested in applying to this position, please click Apply Now for immediate consideration.
For additional consideration, please email a copy of your resume to jackie.grespan@healthcaresupport.com with your phone number, the job title and location, and our recruiters will reach out.

Healthcare Support Staffing, LLC is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.
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