• Knowledge of medical conditions and medications.
• Ability to engage members telephonically and effectively communicate relevant and appropriate education.
• Empathetic and patient-centered approach in communication, especially during medication adherence outreach.
• Ability to think critically to determine appropriate intervention based on member needs.
• Ability to document appropriately member/family/provider/pharmacy discussions and interventions.
• Detail-oriented and accurate in documentation, data entry, and adherence to processes.
• Ability to work collaboratively in a team-based environment, supporting the goals of the utilization management and pharmacy teams.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with patients, healthcare professionals, and colleagues
• Flexibility to adapt to changing procedures and operational needs within the managed services organization.
• Knowledge of Microsoft Office Programs (Word, Excel, PowerPoint).
• Ability to work remotely on weekends on a rotating schedule to screen and process urgent pharmacy authorization requests

• High School Diploma/GED, required
• Associates degree or equivalent experience, required
• Pharmacy Technician Certification, preferred

• 3 years’ experience in managed care environment preferred
• 3 years in medication management preferred
• Experience with pharmacy quality measures preferred
• Experience with utilization management and quality improvement processes
• Previous experience as a Pharmacy Technician, especially in utilization management or medication adherence programs preferred

Department: Pharmacy
This is a non-management position
This is a full time position