Career Opportunity: Health Information Specialist - The Healthcare Connection - Cincinnati, OH

What is the role of our Health Information Specialist?

The Health Information Specialist position performs the duties required to manage the back-office operations of the health center. Provides excellent service to patients, staff, and visitors by answering telephones, and assisting with the clerical duties associated with a fast-paced office environment. Plays a vital role in making timely linkages for patients in need of referrals for specialty consultations and imaging/diagnostics.

WHO ARE WE?

The HealthCare Connection located in Cincinnati, Ohio connects all persons to quality healthcare-. Founded in 1967, we were Ohio’s first community health center. Our mission is the same today as it was when we first opened for operation. We serve underserved, underinsured, and uninsured persons living in northern Hamilton County providing them with the same access to quality healthcare as fully insured persons. We are a leader in providing affordable, quality healthcare. We strive to be compassionate. We respect different cultures. We team with other agencies in order to meet the complete needs of our patients.

ESSENTIAL FUNCTIONS

1. Answers telephone calls in a professional and timely manner. Directs calls to the appropriate party and/or tasks clear and concise messages via the EHR.

2. Schedules patient appointments for follow-ups, late arrivals, and assists nursing staff with rescheduling patient appointments due to provider absences.

3. Assists with reminder calls to patients.

4. Assists service area staff by faxing and receiving incoming information, distributing mail, and processing requests.

5. Obtains immunization records per patient/customer request.

6. Scans and indexes pertinent information into the EHR.

7. Processes requests for Release of Medical Records.

8. Assists providers with patient requests for the completion of external forms within the timeframe established by The HealthCare Connection.

9. Works independently and collaboratively as part of a team to ensure the timely processing of patient referrals for specialty services and imaging/diagnostics.

10. Maintains an electronic log of all referrals.

11. Assists patients as needed in scheduling initial specialty appointments.

12. Responsible for obtaining prior authorization from patients’ insurance carrier as needed and documenting them in the EHR. Handled by nursing staff

13. Tracks all data from referrals in the electronic health record. Provides ad-hoc reports on status of referrals upon request.

14. Obtains consultation reports and results of diagnostics/imaging and ensures that they are in the patients’ medical record.

15. Performs other reasonably related duties as assigned by immediate supervisor and other management as required.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; The employee is occasionally required to stand; walk and use hands; talk and hear. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to lift and/or move up to 25 pounds. This position requires work in an office setting.

EDUCATION

High School Diploma or GED required.

WORK EXPERIENCE

A minimum of six (6) months experience in a hospital, ambulatory care or other like medical-type facility.

Demonstrated ability to adapt to electronic health record software.

CORE COMPETENCIES

Demonstrated skills for the position including ability to multitask, excellent oral and written communication skills, excellent customer relation skills, attention to detail, and problem solving. Able to work cohesively and encourage a teamwork environment.

PREFERRED QUALIFICATIONS

Two (2) or more years of experience in a hospital, ambulatory care or other like medical-type facility.

Please visit our website at www.healthcare-connection.org. The HealthCare Connection is committed to advancing health equity and encourages those with diverse backgrounds and experiences to apply. Employer is an Equal Opportunity Employer and Drug Free Workplace. Please, no phone calls, or third-party candidates.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Do you have a minimum of six (6) months experience in a hospital, ambulatory care or other like medical-type facility.

Ability to Commute:

• Cincinnati, OH 45215 (Required)

Ability to Relocate:

• Cincinnati, OH 45215: Relocate before starting work (Required)

Work Location: In person