Key Responsibilities
● Provide supervision and direction for field staff and act as liaison between field and office staff.
● Responsible for direct management of the POD’s Clinical Field Staff, assigning tasks and objectives, and establishing clear measurables for monitoring results versus objectives.
● Responsible for the development and engagement of POD’s Clinical Field Staff by fostering a motivating work environment that recognizes and rewards strong performance.
● Monitor clinicians via HCHB reports
● Update Clinical Record on an ongoing basis as relates to communications, orders, re-hospitalizations, conflicts, etc.
● Evaluate and address customer concerns, including documentation and resolution.
● Communicate with sales personnel regarding customer issues that arise and may affect referral source relationships.
● Evaluate client episode to determine appropriateness of discharges versus recertification and initiation of orders as appropriate.
● Review staff schedules to assure productivity, communicating with PSC of staff availability, as well as providing Clinical Manager with projected productivity for staff once/week.

Schedule and Shift Details
● Hybrid role with some in field and in office time and opportunity for remote work– Mon-Fri 8a-5p, rotating weekend/on-call 1-2 per quarter, 2 holidays per year