Essential Job Functions:
Required duties for the position:
As the Wireless Telecommunications Database Maintenance Specialist, you’ll play a critical role in maintaining the accuracy of our WT database and carrier information. You’ll be responsible for auditing and reconciling data resources provided internally or externally to ensure the data is accurate. This will involve analyzing data and creating reports for HHS programs, management, and the wireless telecommunication team lead.
In addition to managing the database, you’ll also manage and assign incoming Wireless Telecom requests and emails to the WT team. You’ll review, validate, and document requests, resolve outstanding issues, and forward them for fulfillment. As the point of contact for staff, you’ll communicate daily, both verbally and in writing, to assist staff with general questions related to WT processes, request status updates, etc.
This role will also include data entry into WT tracking solutions, including WT databases and cellular carrier sites.
You’ll assist with orders for basic WT equipment and services as requested by programs. You’ll also serve as backup to other WT staff and participate in special projects.
This is an engaging and dynamic position that provides the opportunity to work with data, provide exceptional customer service, and contribute to the smooth functioning of the agency.