Manager II
If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!
Manager II – Starting Market Rate Salary $85,421.70
Under the supervision of the Regional Director/Assistant Regional Director (RD/ARD), supervises regional team members/team coordinators such as Nurses, Social Workers, Generalist, Dieticians, and Pharmacists. The program manager oversees the regional team in conducting certification surveys, licensure inspections, and investigations in long-term care facilities to determine compliance with state and federal laws, regulations, and rules in nursing facility, assisted living facility, and day activity health services settings. The program manager participates as an active member of the Regional Management Team. The program manager ensures timeframes/data entry deadlines are met for all visits. Assists RD/ARD in performing administrative tasks as assigned.
To watch a brief video showing the vital work long-term care surveyors do every day, please click here: Link Title
The state of Texas offers many benefits to employees. HHSC is a qualifying organization for the Federal Public Service Loan Forgiveness Program, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments. We also offer excellent health benefits, a lifetime monthly retirement annuityas well as 401(k) and 457 Programs? under the Employees Retirement System of Texas.

Essential Job Functions:
Coordinates the activities and the department resources for a geriatric survey unit.
Schedule surveys, certifications, complaints, licensure inspections and follow-up visits to meet federal and state guidelines, protocol and timeframes.
Supervises unit staff which includes planning work schedules, monitoring output, and ensuring compliance with policies and procedures.
Tracks, monitors, plans, coordinates, or schedules activities on a complex level to ensure deadlines or requirements are met.
Evaluates program, procedures, or processes for effectiveness through review (for example, reviews statistics, reports, operations, findings, case readings, surveys, quality assurance activities, performance measures, best practices) and reports results or makes recommendations to resolve issues or improve performance.
Serves as liaison for assigned area on complex issues with agency staff or outside entities.
Plans, participates in, and monitors staff training.
Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisal.
Testifies at hearings or in court proceedings to provide information regarding policy, procedures, history, findings, or activities.

Knowledge Skills Abilities:
Knowledge of and ability to interpret local, state, and federal laws and regulations relevant to program area.
Knowledge of applicable agency program policy and monitoring systems.
Skill in managing and providing leadership to professional level staff.
Skills in problem solving and decision making.
Skills in building and maintaining effective, interpersonal work relationships.
Skill in using Microsoft Office software; Word, Excel, Access, Outlook.
Ability to express oneself clearly orally and in writing.
Ability to plan and direct program activities to support agency goals.
Ability to devise solutions to administrative problems.
Ability to establish goals, objectives, to organize workloads, and set priorities to meet deadlines.
Ability to develop and evaluate administrative policies and procedures.
Ability to communicate with others to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.
Ability to effectively interact with others in political/stressful situations.
Ability to coach employees to develop their capabilities including providing encouragement and training to improve job performance
Ability to problem-solve, multi-task, and be organized.
Ability to track multiple activities with competing priorities

Registration or Licensure Requirements:
Must successfully obtain Surveyor Minimum Qualification (SMQT) within the first year of employment.

Initial Selection Criteria:
Graduation from an accredited four-year college or university with major course work in a field relevant to the assignment is generally preferred.? Experience and education may be substituted for one another on a year-by-year basis.
Minimum of 2 years’ experience performing supervisory, managerial, or professional work preferred.
Long-Term Care Regulatory experience or program experience with a long-term care provider.
SMQT Qualification, preferred.

Additional Information:
Must be able to work hours other than 8 AM to 5 PM, Monday through Friday, as necessary. Ability to travel occasionally (i.e., quarterly) for activities such as out-of-town meetings or training sessions.
Note: This position can work a compressed workweek with options Monday-Thursday, Tuesday-Friday, and Friday-Monday, 10-hour days.
All applicants must pass a fingerprint criminal background check.
If you are an active or former licensed nursing facility administrator, certified nurse aide, or medication aide, hiring will be pending until professional licensing and Employee Misconduct Registry checks are completed.
The interview process for this position may include a written exercise.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview. All applicants must pass a fingerprint criminal background check.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.