Overview

For over 50 years, the HealthDirect team has been dedicated to the unique pharmacy needs of individuals residing in Long-Term Care (LTC) facilities such as nursing homes and assisted living facilities, as well as correctional facilities and group homes.”. On a daily basis our team provides prescription medications, over-the-counter products, clinical consulting services, and specialty pharmacy services to more than 50,000 residents.

HealthDirect is a division of KPH Healthcare Services, a billion dollar, 100% employee owned provider of pharmaceutical and healthcare services. KPH is comprised of four divisions – Kinney Drugs, ProAct Inc., HealthDirect and Noble Health Services. The family of KPH Healthcare Services began with Kinney Drugs retail in 1903. All KPH family company values stem from Kinney’s long-standing commitment to trust and community-minded health solutions.

As a team, HealthDirect has achieved significant growth. Over the past 6 years we have grown from four pharmacies in two states to 20 pharmacies across eight states. Our team has grown to over 900 employees and we are looking to add another – possibly you!

Scope of Responsibilities:  Provides direct supervision to store employees in the absence of Facility Manager. Assists Facility Manager in training and development of subordinate staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies

Job Summary: Provide direct supervision and managerial oversight necessary for the efficient and profitable management of the facility. Provide interaction between the Facility, staff and the customers on a routine basis. 

Responsibilities

Job Duties:

• Provide input in the development of an annual facility operating budget, and operate the facility within the budgetary guidelines
• Provide input and assist in the hiring, development, performance review, and disciplinary actions processes of store personnel
• Assist in the training of employees
• Assist Management in the developing of relationships with the customers
• Assist Management in the implementation of policies, procedures and effective correction action with our customers
• Assist in the assignment of duties and scheduling of staff to insure payroll and productivity budget guidelines are met
• Assist in the management and balancing of the store inventory to insure maximum turns while still remaining in-stock for customer needs
• Insure in-store technology is being used to its fullest potential to insure a maximum return on investment of the technology and life span.
• Participate in the communication of corporate goals to all facility personnel
• Insure outstanding customer service is exhibited by all employees at all times
• Insure all Loss Prevention policies are followed by all employees and report deviations from said policies to Loss Prevention
• Receive all orders, follow handling requirements and insure timely shelf placement
• Interface with various auditors, inspectors, vendors and outside agencies in the absence of Facility Manager
• Insure the physical plant is maintained to protect employee safety
• Oversight responsibilities to insure facilities are compliant with all state and federal regulations and requirements
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Qualifications

Education:

• Minimum: High School Diploma or GED
• Preferred: AS Degree or higher in Human Resources, Business Management or related field

Experience:

• Preferred: 3 or more years previous experience in Management or related field

Required (Missouri Employees):

• Registered with the State of Missouri as a Pharmacy Technician

Special Conditions of Employment:

• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position

Job Requirements:

• Lifting up to 40 lbs
• Ability to stand/walk throughout majority of shift
• Successful completion of a pre-employment and/or random drug screening test

Required Training:

• HIPAA Privacy Course
• HIPAA Security Course
• Fraud, Waste, and Abuse Course
• HIPPA Privacy CE Mastery Exam
• Fraud, Waste, and Abuse CE Mastery Exam

Management Skills Required:

• Customer Service: Must provide timely and accurate responses to all business associates and customers
• Planning: Must develop effective plans, objectives and goals that achieve desired results in a timely manner
• Organization: Must organize work in a systematic way, establish clear lines of responsibility, and delegate effectively
• Communication: Must write and speak clearly and effectively at all levels, listen and be attentive to others
• Decision Making: Gather, analyze data and make and/or implement effective decisions in a timely manner
• Technology: Must use technology to its fullest potential to achieve department and corporate goals

Leadership Skills Required:

• Leadership: Gains acceptance of ideas and accomplishes goals through subordinates, peers and teams
• Personnel Development: Selects, trains, coaches and develops associates and teams for peak performance
• Team Work: Must strengthen team performance by sharing information, establishing guidelines and celebrating success
• Empowerment: Demonstrates positive and active ownership of one’s responsibilities and fosters the same in others
• Employee Relations: Provides and solicits constructive feedback, evaluates performance and takes corrective action

Behavioral Traits:

• Intuitive/Open minded: Must be able to see opportunities, develop and implement creative solutions to complex problems
• Achievement Drive/Commitment: Driven to achieve goals, objectives and results. Fosters a culture of continuous improvement
• Positive/Supportive: Inspires and shows faith in others, builds a positive and supportive work environment
• Flexibility: Ability to adapt to changing business needs. To balance multiple priorities and deliver under pressure