At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career. Come join us and be part of a purpose driven company who is invested in your future! Job Summary This position is responsible for handling 24x7 operations infrastructure support services of all non-production and production environments in the area of responsibility. Handling the use of analytics to improve service, availability, and customer interactions; handling incident resolution and issues escalated by vendors; transitioning knowledge from design / build teams. Handling operational vendor performance management. Required Job Qualifications: Bachelor degree and 2 years in Information Technology OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience. Experience with Mainframe technologies (e.g., z/OS, CICS & MQ, DB2, VASM, Job scheduling, central print, web, middleware, integration, storage, backup / restore, replication and disaster recovery). Knowledge of MQ Internals and a fair amount of MQ systems and Application programming background Extensive experience in resolving performance issues in a mainframe online and database environment At least 4 of the following tools experience: Omegamon Intellimagic Dynatrace MXG APA RMF SMF Excellent understanding of System z architecture, CICS, MQ and DB2 CICS Transaction Services v6.x MQ V7/V8/V9 experience on zSeries Building CICS region Experience with CICSPlex environment Troubleshooting and resolving system related abends and issues Performance monitoring and tuning CICS intercommunication setup and maintenance Experience with Omegamon for CCIS Monitoring Tool Experience with setting up CICS Web Services Experience with Scripting and Automating process and procedures Experience with CICS advanced features and functionality (CPSM, LOGR, Web Services, SSL) and ability to collaborate with application developers on application design Experience with implementing and supporting MQ shared queues and MQ cluster configurations. Building MQ regions Operating with CICS adapter control functions to initiate and manage connections between WebSphere MQ and CICS Experience with CICS products - CICS Explorer, C/Parse, CAFC, XPEDITER for CICS, Finalist, GENTRAN, Key/101, Abend-Aid CICS We encourage people of all backgrounds and experiences to apply. #LI-HYBRID #LI-NV1 #INCR Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! HCSC Employment Statement: HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Join our talent community and receive the latest HCSC news, content, and be first in line for new job opportunities. Join our Talent Community. For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment. HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions. Legal and Privacy Health Care Service Corporation is an Equal Opportunity Employment / Affirmative Action employer Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas, Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association © Copyright 2022 Health Care Service Corporation. All Rights Reserved.